Guest Service Manager

5 days ago


Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Summary

Hilton Worldwide, Inc. is seeking a highly skilled Guest Service Supervisor to oversee the front office operations and provide exceptional guest experiences. As a key member of the hotel team, you will be responsible for supervising the front desk staff, ensuring a high level of customer service, and promoting hotel products and services.

Key Responsibilities
  • Supervise front desk operations to ensure a consistently high standard of service.
  • Train and develop front desk staff to provide exceptional customer service and promote hotel products and services.
  • Monitor and maintain the appearance and standards of the front desk area.
  • Manage guest requests, inquiries, and complaints in a prompt and professional manner.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements
  • Previous experience in a front office or customer service role.
  • Strong leadership and supervisory skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Passion for delivering exceptional levels of customer service.
What We Offer

Hilton Worldwide, Inc. offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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