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Guest Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

Job Summary

We are seeking a highly skilled Guest Service Officer to join our team at Hyatt Regency Dubai. As a Guest Service Officer, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Contribute to the smooth operation of the Reception, working collaboratively with colleagues to ensure seamless service delivery.
  • Develop and maintain a thorough knowledge of hotel facilities, services, and local attractions, enabling you to make informed recommendations to guests.
  • Manage guest complaints and issues, using effective communication and problem-solving skills to resolve matters efficiently.
  • Collaborate with other departments to ensure guest satisfaction, working closely with colleagues to deliver exceptional service.

Requirements

  • Diploma or qualification in Hospitality or Tourism Management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

As a Guest Service Officer with Hyatt Regency Dubai, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.