Guest Service Representative

6 days ago


Dubai, Dubai, United Arab Emirates Icon Delux Hotel Apartments Full time

Job Summary:

We are seeking a highly skilled Guest Service Representative to join our team at Icon Delux Hotel Apartments. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Service: Provide personalized service to guests, anticipating their needs and addressing any concerns in a prompt and professional manner.
  • Check-in/Check-out: Handle guest arrivals and departures efficiently, ensuring a smooth and seamless experience.
  • Guest Inquiries: Assist guests with inquiries regarding hotel services, reservations, and local attractions, providing accurate and up-to-date information.
  • Complaint Resolution: Respond promptly and professionally to guest complaints, resolving issues to their satisfaction.
  • Department Coordination: Collaborate with other departments to fulfill guest requests and ensure smooth hotel operations.
  • Knowledge Management: Maintain up-to-date information on room rates, current promotions, offers, and packages, ensuring accurate and timely communication to guests.
  • Guest Feedback: Collect guest feedback during their stay and upon departure, using this information to improve our services and enhance the guest experience.

Requirements:

  • Experience: Minimum 3-5 years of experience in a similar role in Dubai.

Additional Responsibilities:

  • Front Office Operations: Possess strong knowledge of front office operations, including room divisions, check-in/check-out, reservations, online bookings, and hotel reviews.
  • VIP Reservations: Check on VIP reservations and complete their pre-registration formalities, ensuring a seamless experience.
  • Room Allocation: Allocate rooms to all arriving guests, ensuring efficient and effective room management.
  • Knowledge Management: Maintain up-to-date information on room rates, current promotions, offers, and packages, ensuring accurate and timely communication to guests.
  • Guest Folios: Maintain all guest folios as instructed, noting necessary guest likes and dislikes in the appropriate fields on their profile.
  • Housekeeping Coordination: Coordinate with housekeeping for the clearing of rooms, ensuring a smooth and efficient process.
  • Guest Feedback: Collect guest feedback during guest departure, noting their likes and dislikes.

Job Type: Full-time



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