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Guest Service Manager

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly skilled and experienced Guest Service professional to join our team as a Front Desk Supervisor at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities

  • Guest Service: Provide personalized and attentive service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively, including check-in, check-out, and room assignments.
  • Team Leadership: Supervise and support a team of front desk staff, providing guidance and training to ensure that they are equipped to deliver exceptional guest service.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring that all information is accurate and up-to-date.

Requirements

  • Experience: Minimum of 3 years of previous Guest Service/Front Desk experience in a luxury hotel setting.
  • Skills: Previous experience with Opera or a comparable property management system (PMS), as well as proficiency in Word, Excel, and messaging.
  • Qualifications: Detail-oriented, organized, and willing to go above and beyond to deliver luxury service.
  • Flexibility: Ability to work flexible days and hours, including evenings and weekends.