Personalized Guest Services Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Atlantis Resort Full time
Overview

The Personalized Guest Services Manager will proactively gather and manage all information related to guest preferences and requirements during their stay.

Responsibilities
  • Ensure that the accommodations are meticulously prepared according to guest specifications prior to their arrival.
  • Welcome guests with a warm and tailored greeting at the entrance, escorting them directly to their accommodations.
  • Facilitate in-room check-in processes and manage guest luggage and personal items in accordance with their preferences.
  • Oversee and coordinate guest laundry and dry cleaning services, ensuring timely and efficient handling.
  • Assist in organizing the guest's itinerary, including making reservations and scheduling activities, while effectively communicating with other departments as necessary.
Qualifications

The ideal candidate will possess exceptional interpersonal skills, a keen attention to detail, and a commitment to providing unparalleled service to enhance the guest experience at Atlantis Resort.



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