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Retail Store Operations and Human Resources Manager

2 months ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time

Job Title: HR and Retail Store Coordinator

Location: Umm Al Quwain

Company: The Mattress Store

Job Overview:

The HR and Retail Store Coordinator will serve as a vital link between the Human Resources department and the retail store operations. This position involves managing HR functions such as recruiting, onboarding, and employee relations while also supporting store operations and ensuring excellent customer service delivery. The ideal candidate will possess strong organizational skills, a keen eye for detail, and the ability to thrive in a fast-paced retail environment.

Key Responsibilities:

Human Resources Functions:

  1. Assist in the recruitment process by posting job openings, screening applications, and conducting initial interviews.
  2. Coordinate new employee onboarding including training schedules and documentation.
  3. Maintain employee records and ensure compliance with company policies and legal requirements.
  4. Address employee inquiries and provide guidance on HR-related issues, policies, and procedures.
  5. Assist in the performance management process including tracking evaluations and providing support to managers.
  6. Support employee engagement initiatives and help to foster a positive workplace culture.
  7. Help organize training and development programs for staff.

Retail Store Operations:

  1. Oversee daily store operations ensuring compliance with company standards and policies.
  2. Assist in inventory management including stock replenishment, product ordering, and inventory audits.
  3. Monitor and analyze sales performance, preparing reports for management.
  4. Ensure excellent customer service is provided by all store employees.
  5. Assist in coordinating visual merchandising and promotional displays.
  6. Maintain a clean, organized, and safe work environment for both employees and customers.
  7. Act as a point of contact for retail staff, providing support and resolving conflicts as needed.

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, Retail Management, or a related field preferred.
  2. Proven experience in HR functions and retail store operations (1-3 years preferred).
  3. Strong understanding of employment laws and HR best practices.
  4. Excellent communication, interpersonal, and conflict-resolution skills.
  5. Exceptional organizational and time-management abilities with a strong attention to detail.
  6. Proficiency in Microsoft Office Suite and HR management software (e.g., ADP, BambooHR).
  7. Strong customer service orientation and professional demeanor.

Additional Information:

  1. Flexible availability including weekends and holidays may be required.
  2. Opportunities for professional development and training.
  3. Valid UAE driving license.

Job Type: Full-time

Pay: From AED per month

Ability to commute/relocate:

  1. Dubai: Reliably commute or planning to relocate before starting work (Preferred)