Retail Store Operations Manager

3 days ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

Key Responsibilities:

  • Develop and implement strategies to drive eNPS through people experience initiatives and culture.
  • Oversee day-to-day store operations related to visual merchandising, retail store SOPs adherence, and sales team scheduling.
  • Support store staff during in-store events and act as the key point of contact with the back-office team.
  • Ensure click and collect are conducted within SLAs and customer data is properly captured by the team in adherence to marketing team requirements.
  • Promote the loyalty program (MUSE) and ensure team knowledge about app offerings.
  • Drive sell-throughs within the store and support in-store CX initiatives.
  • Provide input on what's working well and what's not working well within the store.

Requirements:

  • Proven experience managing a small team in beauty retail.
  • Proficiency in Arabic language.

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