Retail Operations Manager
1 month ago
Our esteemed client, a luxury floral boutique, seeks a Retail Supervisor to lead their team at the Mall of Emirates in Dubai. This esteemed position requires a leader who can plan and implement weekly schedules, conduct team briefings, and evaluate team performance to enhance selling techniques.
Key Responsibilities:
- Team Management:
- Develop and implement effective team management strategies to optimize store coverage.
- Conduct regular team briefings to ensure personal presentation and compliance with company policies.
- Evaluate team performance and provide constructive feedback to enhance selling techniques.
- Sales and Commercial:
- Support the team in achieving sales targets and maintaining sales momentum.
- Address challenges in meeting sales goals and monitor Retail SOPs.
- Collaborate with the team to create in-store displays that elevate the boutique's image.
- Customer Focus:
- Collaborate with the team to create floral arrangements that meet client requirements.
- Ensure adherence to customer service standards, including a welcoming atmosphere.
- Manage product pricing and presentation to meet customer expectations.
- Inventory and Stock Control:
- Monitor inventory levels and report shortages to ensure timely ordering.
- Implement efficient ordering procedures for flowers and supplies.
- Manage cash transactions and oversee cash deposits to maintain accurate records.
- Administrative Duties:
- Comply with opening and closing SOPs to ensure a smooth operation.
- Complete reports such as Daily Sales and Attendance in a timely manner.
Qualifications:
- Proficient in Microsoft Excel, PowerPoint, and Word.
- Strong communication and interpersonal skills.
- Leadership and organizational abilities.
- Fluent in English and Arabic; floristry skills are a plus.
- Experience with luxury brands preferred.
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