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Front Desk Associate

2 months ago

Dubai, Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Golden Sands Hotel Apartments. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Front Office Operations: Manage the front desk, handle guest requests, and maintain accurate records of guest information.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Cash Handling: Handle cash, credit card transactions, and maintain a high level of accuracy in all financial transactions.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Customer Service Skills: Demonstrate a strong commitment to customer service, with a focus on delivering exceptional guest experiences.
  • Technical Skills: Proficient in using computer software and systems to manage front office operations.
  • Problem-Solving Skills: Ability to think critically and resolve guest complaints in a professional and courteous manner.
What We Offer

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment that values teamwork and customer satisfaction.