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Hotel Reservation Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time
Reservation Agent Job Description

Apt Resources | Recruitment Specialists is seeking a skilled Reservation Agent to join our team.

Key Responsibilities:
  • Guest Communication: Handle guest inquiries and provide accurate information about room availability, rates, and hotel facilities.
  • Reservation Management: Book reservations for guests over the phone, email, or online platforms, ensuring accuracy in all reservation details.
  • Coordination and Follow-up: Coordinate with other hotel departments to ensure seamless guest experiences and assist in resolving guest complaints or issues related to reservations.
  • Record-Keeping and Reporting: Maintain and update reservation records and reports, providing valuable insights for hotel management.
  • Customer Service: Provide excellent customer service and engage in upselling and promotional activities to enhance guest satisfaction.

Requirements: To succeed in this role, you should possess excellent communication and organizational skills, with the ability to work in a fast-paced environment and maintain accuracy in all reservation details.