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Executive Director of Customer Experience

2 months ago

Dubai, Dubai, United Arab Emirates Jobot Full time
About the Role

We are seeking an experienced and results-driven Executive Director of Customer Experience to join our team at Jobot. As a key member of our leadership team, you will be responsible for driving customer success and growth across our customer base.

Key Responsibilities
  • Develop and Execute Customer Success Strategy: Design and implement a comprehensive customer success strategy that maximizes customer retention, drives customer loyalty, and expands our customer base.
  • Collaborate with Sales Team: Work closely with our sales team to identify and pursue new business opportunities, ensuring seamless handoffs and driving revenue growth.
  • Build and Maintain Strategic Relationships: Establish and maintain strong relationships with key decision-makers in the higher education industry, fostering trust and driving business growth.
  • Monitor and Improve Customer Satisfaction: Continuously monitor customer satisfaction and feedback, using this information to improve our products and services, and drive customer loyalty.
  • Lead Customer Success Team: Lead and mentor a team of customer success professionals, fostering a culture of continuous improvement, high performance, and exceptional customer service.
Requirements
  • 5+ Years of Customer Success Experience: A minimum of 5 years of experience in a customer success role within the technology industry, with a proven track record of driving customer growth and retention.
  • Higher Education Industry Expertise: Strong knowledge of the higher education industry, including the challenges and opportunities it presents.
  • Leadership and Communication Skills: Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers, internal teams, and stakeholders.
  • Strategic Thinking and Problem-Solving: Excellent problem-solving skills, with the ability to think strategically and make sound decisions that drive business growth.