Guest Services Supervisor

4 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

We are seeking an experienced Guest Services professional to join our team as a Reservations Supervisor. In this role, you will play a crucial part in ensuring seamless guest experiences through effective communication and service delivery.

Your key responsibilities will include:

  1. Managing no-show records and pending reservations to maintain optimal occupancy levels.
  2. Providing personalized service by checking VIP arrivals, special requests, and check traces.
  3. Collaborating with sales teams to inform them about sales leads and optimize revenue streams.
  4. Applying rate management strategies to maximize revenue while ensuring fair pricing for guests.
  5. Addressing pending visas or expiring visas that require exit from the country.
  6. Following up on new reservations to ensure timely confirmations and responses.
  7. Maintaining excellent communication standards, including answering incoming calls according to Rotana's guidelines.
  8. Coordinating transportation services with hotel drivers and verifying provided information.

The successful candidate will possess strong interpersonal skills, be able to multitask effectively, and have a passion for delivering exceptional customer experiences.



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