Arabic Guest Service Agent Supervisor

1 week ago

Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC (UAE) Full time
Hotel Receptionist Supervisor Arabic Speaker - Dubai Silicon Oasis

Dubai, United Arab Emirates | Posted on 07/03/2025

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain's leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet

Job DescriptionWant the opportunity to work in a pre-opening or have pre-opening experience? This might be the role for you

Reporting directly to our Operations Manager, our Reception Team Leaders take responsibility for managing the reception operations and leading and motivating the team to deliver exceptional service through practiced standards, policies and procedures. Leading by example you will demonstrate how to welcome and manage guests in a friendly, down to earth manner taking great pride and attention towards creating a service that our guests love.

What will I be doing?
  • Train, guide, and coach your fellow colleagues to deliver exceptional service.
  • Create a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check-in and check-out brand standards and procedures.
  • Answer telephone calls promptly and clearly in a polite and helpful manner.
  • Ensure that guest feedback and any escalations are managed effectively.
  • Ensure that payments are dealt with according to the company's cash handling procedures and that shifts are effectively closed, and successfully handed over to the next shift.
  • Manage and update all reservations and requests through Opera.
  • Set up, train the team and implement the front office procedures and practices.
  • Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
  • Keep abreast of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
  • Identify corporate leads and driving online name mentions.
Requirements
  • Advanced English language.
  • Arabic language is a plus.
  • Flexible, agile and able to work under pressure.
  • Proactive and excellent organizational skills.
  • Ability to work and lead a team with a customer-oriented approach.
Experience
  • You will likely have a minimum of 1 year experience leading a reception team of a branded hotel.
  • Knowledge of Opera (PMS).
  • Computer Literate – Microsoft Office.

We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work-life balance.

Along with this, we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a 'promote from within' culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team

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