Room Service Supervisor
3 days ago
- Reporting to Assistant Room Service Manager & Room Service Manager.
- A courteous, professional and efficient service is provided at all times.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Ensure that food & beverage service is available for all hotel rooms & suites.
- Correct Service procedures as per the outlines standard of performance
- Ensure communication between Kitchen, Order taker and service team members.
Job Requirements
- All rules & regulations are strictly adhered within the hotel including hotel's policy on fire and safety as well as hygiene regulations including HACCP.
- The service team is well managed, having delegated the appropriate tasks to the team members.
- A High quality of product and service is maintained in the outlet.
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