Guest Experience Supervisor

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Guest Experience Supervisor to join their extraordinary team

Conveniently located in the heart of Dubai's Business Bay area, home of the Burj Khalifa Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai's world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As Guest Experience Supervisor, your main responsibilities will be to works under the general direction of the Rooms Manager, and within the established IHG and local hotel policies and procedures. Interact with guests and members of the community. Handling daily Front Office operations and ensure Guest Experience Specialists duties are hassle free so they can focus on providing great service to guests. Making the lobby as their main location point ensuring that every guest is engaged and being taking care of.

Supervise guest's preferences and ensure guests receive their entitlements as per Brand Standards. Establish a closed network of communication to inform departments on all pertinent matters affecting guest service and hotel operations.

What We Need From You

It is not just about completing tasks and doing the work We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team

Previous experience in a similar role in a Hotel environment is a must. Supervisory experience in managing guest expectations by driving the team performance. Excellent English communication skills, additional languages preferred. Strong ability to build and maintain relationships.

What We Offer

We'll reward all your hard work with competitive salary and benefits.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

Go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.