Reception and Guest Service Manager
4 days ago
Job Summary
The Reception and Guest Service Manager is a key member of our Front Office team, responsible for delivering exceptional guest experiences and ensuring that every interaction with our hotel is memorable and enjoyable. This is an exciting opportunity for a highly skilled and customer-focused individual to join our team and contribute to delivering exceptional guest experiences.
About the Role
This senior leadership role requires a high level of expertise in Front Office operations, as well as excellent leadership and communication skills. The successful candidate will be responsible for leading a team of Front Desk Agents and supervisors, providing guidance and support to ensure that all tasks are completed efficiently and effectively.
Main Responsibilities
- Team Leadership: Supervise and lead a team of Front Desk Agents and supervisors, providing coaching, guidance, and feedback to ensure optimal performance.
- Operational Efficiency: Monitor and maintain the efficiency of Front Office operations, identifying areas for improvement and implementing changes as needed.
- Guest Services: Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on company policies, procedures, and services.
Requirements
- Bachelor's degree in Hotel Management or related field.
- Minimum 3 years of experience in Front Office or Guest Services, preferably in a senior leadership role.
- Excellent leadership and communication skills, with a strong focus on customer service.
- Able to work a flexible schedule, including evenings, weekends, and holidays.
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