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Guest Services Director

1 week ago

Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
Job Function

The Hotel Operations Supervisor is responsible for supervising the Front Desk team to deliver exceptional customer service, ensuring seamless hotel operations, and achieving business objectives.

Key Duties
  • Service Delivery: Provide services that meet or exceed guest expectations, respond to complaints, and set a positive example for guest relations.
  • Team Supervision: Supervise and manage employees, provide guidance, feedback, and coaching to improve their skills and knowledge.
  • Operational Control: Supervise daily Front Desk shift operations, ensure compliance with policies, standards, and procedures, and implement initiatives to maximize room revenue and control property occupancy.
  • HR Support: Support employee development, solicit feedback, and participate in progressive discipline procedures.

Core Competencies:

  • Leadership Skills: Proven ability to lead and motivate teams, make sound financial/business decisions, and demonstrate honesty/integrity.
  • Communication Skills: Excellent interpersonal and communication skills to interact with guests, employees, and management.
  • Problem-Solving Skills: Ability to analyze information, evaluate results, and choose the best solution to solve problems.
  • Adaptability: Flexibility to adapt to changing situations, priorities, and deadlines.