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Reservations Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Park Hyatt Dubai. As a key member of the Reservations Department, you will play a vital role in delivering exceptional service to our guests and contributing to the smooth operation of our hotel.

Key Responsibilities

  • Provide personalized and efficient service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process and manage guest reservations, ensuring accurate and up-to-date information is maintained in our systems.
  • Collaborate with other departments to ensure seamless guest experiences, including room assignments, special requests, and amenities.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide informed and relevant information to guests.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain a valuable asset to our team.

Requirements

  • Diploma or qualification in Hospitality or Tourism Management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Proficiency in Microsoft Office and other relevant software applications.

What We Offer

As a Reservations Agent with Hyatt Hotels Corporation, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.