Guest Relations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Accor Full time
Job Summary

We are seeking a highly skilled Guest Relations Manager to join our team at Accor. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities
  • Guest Satisfaction: Oversee and direct all aspects of Guest Relations to maximize guest satisfaction and ensure that our guests receive the highest level of service.
  • Leadership: Live and project the goal, philosophy, vision, mission, and core values of the company, and lead by example to inspire and motivate your team.
  • Communication: Develop and maintain effective relationships with guests, colleagues, and management staff, and communicate clearly and professionally at all times.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a timely and professional manner, and ensure that all guest requests are met with a smile.
  • Teamwork: Collaborate with other departments to ensure seamless communication and coordination, and contribute to a positive and inclusive team culture.
  • Guest Experience: Conduct house tours, site inspections, and special room drops for VIP guests, and ensure that all guests receive a warm and personalized welcome.
  • Guest Recognition: Recognize and reward repeat guests and VIPs, and ensure that they receive special recognition and service.
  • Compliance: Adhere to company policies and procedures, and ensure that all guest interactions are conducted in accordance with Accor's high standards.
Requirements
  • Education: Degree from a reputable School of Tourism and Hotel Management.
  • Experience: Minimum 3-5 years' relevant experience in a supervisory role, with a proven track record of delivering exceptional guest experiences.
  • Skills: Strong written and verbal communication skills, ability to develop rapport with colleagues and management staff, and ability to work cohesively with a multi-cultural team.


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