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Guest Relations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Foreground. Full time
Job Description for Guest Relations Manager at Foreground

We are seeking a highly skilled Guest Relations Manager to join our team at Foreground. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of quality.

Key Responsibilities:
  • Department Management: Oversee the Guest Relations department, ensuring that all team members are equipped to provide outstanding service to our guests.
  • Task Allocation: Review daily guest arrival and departure lists, allocating tasks to the Guest Relations team to ensure seamless execution.
  • VIP Guest Management: Accommodate VIP guests, overseeing their stay and ensuring that their needs are met.
  • Property Readiness: Liaise with Property Services to guarantee that properties are guest-ready and maintain top-quality standards.
  • Guest Experience: Oversee guest experiences throughout their stay, addressing all needs and concerns in a timely and professional manner.
  • Specialized Support: Provide specialized support to guests, maintaining open communication and responding promptly to their inquiries.
  • Difficult Communications: Manage difficult communications with dissatisfied guests, resolving issues in a fair and efficient manner.
  • Issue Resolution: Handle challenging situations and issues that may occur during guest stays, ensuring that all concerns are addressed.
  • Communication: Coordinate with Reservations and Property Services to communicate guest expectations and issues.
  • Claims Management: Manage and report claims for damages caused by guests, ensuring that all necessary steps are taken to resolve the issue.
  • Task Prioritization: Prioritize tasks and communicate effectively with colleagues to ensure seamless execution.
  • Ad-Hoc Projects: Work on ad-hoc projects and tasks as required, demonstrating flexibility and a willingness to adapt to changing circumstances.