Petopia Sales Representative

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Petopia Pet Salon Full time

We are seeking a highly skilled and customer-focused Sales Representative to join our team at Petopia Pet Salon in Abu Dhabi. As a key member of our sales team, you will play a vital role in driving revenue growth and enhancing customer satisfaction.

About Us:

Petopia Pet Salon is Abu Dhabi's premier destination for pet grooming, supplies, and specialized spa services. Our passion for pets and commitment to exceptional customer service have earned us a reputation as the go-to pet salon in the region.

Job Summary:

This is an exciting opportunity for a motivated and results-driven individual to join our sales team. As a Sales Representative, you will be responsible for promoting and selling our products and services to customers, providing expert advice on pet care and grooming, and building strong relationships with clients to drive repeat business and loyalty.

Key Responsibilities:

  • Customer Engagement:
    • Welcome customers and provide expert advice on pet grooming packages and products.
    • Build strong relationships with customers to ensure repeat business and drive loyalty.
    • Identify customer needs and recommend personalized solutions to meet their pet care requirements.
  • Clinic Operations:
    • Assist with scheduling grooming appointments efficiently using CRM tools and ensure smooth coordination with the grooming team.
    • Update customer profiles with accurate and detailed information to provide personalized service.
    • Monitor customer feedback, follow up on inquiries, and resolve issues promptly to maintain high levels of customer satisfaction.
  • Sales and Promotions:
    • Promote and upsell Petopia's products, grooming services, and spa treatments to customers.
    • Educate customers on ongoing promotions and loyalty program benefits to drive sales and retention.
    • Meet and exceed individual and team sales targets to contribute to the success of the business.
  • Store Operations:
    • Assist with restocking, inventory management, and maintaining an organized, visually appealing store environment.
    • Ensure the store is clean, inviting, and ready to welcome customers at all times.
  • Social Media Engagement:
    • Assist with creating and posting engaging content on Petopia's social media platforms (Instagram, Facebook, TikTok) to build brand awareness and drive engagement.
    • Respond to customer queries and comments on social media promptly and professionally to maintain a positive online presence.
    • Collaborate with the marketing team to promote offers, events, and updates to engage customers and drive sales.
  • Customer Service Excellence:
    • Handle customer inquiries, complaints, and special requests professionally and empathetically to maintain high levels of customer satisfaction.
    • Provide after-sales support and ensure customer satisfaction through effective communication and issue resolution.

Qualifications & Skills:

  • A love for pets and a deep understanding of their needs.
  • Experience in sales, customer service, or retail, ideally in a pet-related or service-based environment.
  • Proficiency in CRM tools for appointment scheduling and customer relationship management.
  • Experience managing social media accounts or creating content to drive engagement and sales.
  • Strong communication and interpersonal skills to build relationships with customers and colleagues.
  • Excellent organizational and multitasking abilities to manage multiple responsibilities and prioritize tasks effectively.
  • A proactive, problem-solving attitude with a focus on customer satisfaction and business growth.

What We Offer:

  • A competitive salary with performance-based incentives to motivate and reward high achievers.
  • A friendly, pet-centric work environment that values employee well-being and job satisfaction.
  • Opportunities for professional growth and development in customer service, sales, and digital engagement to help you achieve your career goals.
  • Training in CRM and pet care to ensure you excel in your role and make a meaningful contribution to the business.
  • An estimated salary of AED 8,000 - 12,000 per month, depending on experience and performance.


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