Salesperson - CRM Skills (Pet Enthusiast)
2 weeks ago
**Salesperson with CRM Skills (Pet Enthusiast)**
**About Us**:
Petopia Pet Salon is Abu Dhabi’s go-to destination for pet grooming, supplies, and specialized spa services. With a passion for pets and a commitment to exceptional customer service, we are expanding our team to include a Salesperson with CRM and social media skills to elevate our customer experience and online presence.
**Key Responsibilities**:
- ** Customer Engagement**:
- Welcome customers and provide expert advice on grooming packages and pet products.
- Build strong relationships with customers to ensure repeat business.
- Identify customer needs and recommend personalized solutions.
- ** CRM Management**:
- Schedule grooming appointments efficiently using CRM tools and ensure smooth coordination with the grooming team.
- Update customer profiles with accurate and detailed information for personalized service.
- Monitor customer feedback, follow up on inquiries, and resolve issues promptly.
- ** Sales and Promotions**:
- Promote and upsell Petopia’s products, grooming services, and spa treatments.
- Educate customers on ongoing promotions and loyalty program benefits.
- Meet and exceed individual and team sales targets.
- ** Store Operations**:
- Assist with restocking, inventory management, and maintaining an organized, visually appealing store.
- Ensure the store is clean, inviting, and ready to welcome customers at all times.
- ** Social Media Engagement**:
- Assist with creating and posting engaging content on Petopia’s social media platforms (Instagram, Facebook, TikTok).
- Respond to customer queries and comments on social media promptly and professionally.
- Collaborate with the marketing team to promote offers, events, and updates.
- ** Customer Service Excellence**:
- Handle customer inquiries, complaints, and special requests professionally and empathetically.
- Provide after-sales support and ensure customer satisfaction.
**Qualifications & Skills**:
- A love for pets and a deep understanding of their needs.
- Experience in sales, customer service, or retail, ideally in a pet-related or service-based environment.
- Proficiency in CRM tools for appointment scheduling and customer relationship management.
- Experience managing social media accounts or creating content.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- A proactive, problem-solving attitude with a focus on customer satisfaction.
**What We Offer**:
- Competitive salary with performance-based incentives.
- A friendly, pet-centric work environment.
- Opportunities for professional growth in customer service, sales, and digital engagement.
- Training in CRM and pet care to ensure you excel in your role.
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