Salesperson - CRM Skills (Pet Enthusiast)

1 month ago


Abu Dhabi, United Arab Emirates Petopia Pet Salon Full time
Salesperson with CRM Skills (Pet Enthusiast)

About Us:
Petopia Pet Salon is Abu Dhabi’s go-to destination for pet grooming, supplies, and specialized spa services. With a passion for pets and a commitment to exceptional customer service, we are expanding our team to include a Salesperson with CRM and social media skills to elevate our customer experience and online presence.

Key Responsibilities:
  • Customer Engagement:
    • Welcome customers and provide expert advice on grooming packages and pet products.
    • Build strong relationships with customers to ensure repeat business.
    • Identify customer needs and recommend personalized solutions.
  • CRM Management:
    • Schedule grooming appointments efficiently using CRM tools and ensure smooth coordination with the grooming team.
    • Update customer profiles with accurate and detailed information for personalized service.
    • Monitor customer feedback, follow up on inquiries, and resolve issues promptly.
  • Sales and Promotions:
    • Promote and upsell Petopia’s products, grooming services, and spa treatments.
    • Educate customers on ongoing promotions and loyalty program benefits.
    • Meet and exceed individual and team sales targets.
  • Store Operations:
    • Assist with restocking, inventory management, and maintaining an organized, visually appealing store.
    • Ensure the store is clean, inviting, and ready to welcome customers at all times.
  • Social Media Engagement:
    • Assist with creating and posting engaging content on Petopia’s social media platforms (Instagram, Facebook, TikTok).
    • Respond to customer queries and comments on social media promptly and professionally.
    • Collaborate with the marketing team to promote offers, events, and updates.
  • Customer Service Excellence:
    • Handle customer inquiries, complaints, and special requests professionally and empathetically.
    • Provide after-sales support and ensure customer satisfaction.

Qualifications & Skills:
  • A love for pets and a deep understanding of their needs.
  • Experience in sales, customer service, or retail, ideally in a pet-related or service-based environment.
  • Proficiency in CRM tools for appointment scheduling and customer relationship management.
  • Experience managing social media accounts or creating content.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • A proactive, problem-solving attitude with a focus on customer satisfaction.

What We Offer:
  • Competitive salary with performance-based incentives.
  • A friendly, pet-centric work environment.
  • Opportunities for professional growth in customer service, sales, and digital engagement.
  • Training in CRM and pet care to ensure you excel in your role.


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