Client Success Leader

2 days ago


Dubai, Dubai, United Arab Emirates WebCastle Technologies L.L.C Full time

At WebCastle Technologies L.L.C, we are seeking a Client Success Leader to play a pivotal role in fostering strong client relationships and driving revenue growth.

Key Responsibilities:
  1. Client Onboarding: Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.
    Lead client onboarding processes to set clear expectations and foster long-term partnerships.
  2. Retention Strategies: Design and execute strategies to minimize client churn and enhance loyalty. Proactively address client concerns and challenges, delivering timely resolutions.
  3. Revenue Growth: Identify and pursue upselling and cross-selling opportunities that add value to client projects. Collaborate with sales and technical teams to create tailored proposals that align with client needs.
  4. Performance Monitoring: Track and analyze key client success metrics, including retention rates and revenue contributions. Provide regular reports to senior management on client success outcomes and areas for improvement.

Qualifications and Skills:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in client relationship management, ideally within the web and app development industry.
  • Strong understanding of client retention and revenue growth strategies.
  • Exceptional communication and negotiation skills.
  • Proficiency in CRM software and data analysis tools.
  • Ability to manage multiple clients and projects simultaneously.


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