Customer Engagement Consultant

1 month ago


Dubai, Dubai, United Arab Emirates Trigenx, LLC Full time

We are looking for a candidate who:

  • Wants to make a significant impact in essential industries: Every interaction you have can influence critical operations, from ensuring timely deliveries to maintaining safety in various sectors.
  • Excels in problem-solving: The dynamic nature of our technology and the challenges faced by our clients present an exciting array of opportunities for our Customer Success teams. With a proactive mindset and eagerness to learn, you will collaborate with clients to devise tailored solutions that enhance their operational safety, efficiency, and sustainability.
  • Is a natural at building relationships: You will engage in continuous communication and collaboration with key stakeholders, whether they are clients or internal teams, to achieve collective success.
  • Takes charge of their career development: This role offers the potential for growth within our organization. As the Customer Success team continues to evolve, you will have ample autonomy and opportunities to refine your skills in a rapidly growing environment.
  • Aims to work with top professionals: At Trigenx, LLC, we celebrate our achievements together and support one another. You will be part of a team of highly skilled individuals.

In this position, you will:

  • Be at the forefront, ensuring our clients enhance the safety, efficiency, and sustainability of their operations through our IoT solutions.
  • Develop collaborative success plans with clients, detailing their goals, performance metrics, timelines, and effectively addressing any obstacles to achieving business value.
  • Facilitate executive business reviews with client decision-makers and our leadership team, reflecting on past achievements and aligning on future objectives.
  • Conduct workshops with clients to analyze their current operations and recommend process improvements to maximize the benefits of our offerings.
  • Gain a deep understanding of our platform's capabilities and communicate them effectively to various businesses, including field services, utilities, transportation, and more.
  • Act as a mentor to the broader Customer Success and Support teams.
  • Promote and embody our cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we expand globally and into new markets.

Minimum qualifications for this role include:

  • 2-3+ years of experience in Customer Success, account management, or strategic consulting, preferably in an Enterprise SaaS environment.
  • This role demands strong priority management and high emotional intelligence due to its visibility within the organization.
  • Experience in assisting or working with technical products.
  • A solutions-oriented mindset with robust problem-solving skills.
  • A proven ability to build trust and communicate effectively with a diverse range of stakeholders, including executives and end-users.
  • A passion for exceeding expectations, taking initiative, and thriving in a fast-paced, evolving environment.
  • Demonstrated diplomacy, tact, and composure under pressure when addressing client issues.
  • A bachelor's degree from an accredited institution.

An ideal candidate will also possess:

  • A strong bias for action, the ability to think strategically, and a commitment to high standards.
  • Experience in serving and collaborating with large-scale business solutions at Fortune 500 companies.
  • A preference for working in an unstructured, fast-paced, and change-oriented environment.


  • Dubai, Dubai, United Arab Emirates Bestax Chartered Accountants Full time

    Join Our Team:We are seeking a motivated and skilled Female Customer Engagement Consultant to enhance our team at Bestax Chartered Accountants. The ideal candidate will possess a strong background in sales and business development, aiming to attract new clients through exceptional consulting services.Key Responsibilities:Transform leads from various...


  • Dubai, Dubai, United Arab Emirates Customer Labs Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team at Customer Labs as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in a fast-paced kiosk environment.Key Responsibilities:Client Welcome and Engagement: Warmly greet...


  • Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    Position OverviewAs the Director of Customer Relationship Management and Loyalty Programs, you will play a pivotal role in shaping the strategic direction of our CRM and loyalty initiatives. Your expertise will be essential in fostering customer engagement and driving business growth.Key ResponsibilitiesStrategic Leadership: Define and implement strategic...


  • Dubai, Dubai, United Arab Emirates Etisalat UAE Full time

    Job Description:Job Title: Customer Retention Manager - Engagement SpecialistJob Summary:We are seeking a highly skilled Customer Retention Manager - Engagement Specialist to join our team at Etisalat UAE. The successful candidate will be responsible for fostering strong relationships with our customers, driving engagement, and implementing strategies to...


  • Dubai, Dubai, United Arab Emirates Biogen, Inc. Full time

    Job DescriptionJob Title: Senior Manager, Multichannel ExcellenceJob Summary:We are seeking a highly experienced Senior Manager, Multichannel Excellence to join our team at Biogen, Inc. As a key member of our organization, you will be responsible for developing and executing a comprehensive multichannel customer engagement strategy that drives business...


  • Dubai, Dubai, United Arab Emirates The First Group Dubai Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Marketing Specialist to join our team at The First Group Dubai. As a key member of our organization, you will be responsible for building and maintaining profitable relationships with our key customers.Key ResponsibilitiesRelationship Building: Develop and maintain strong relationships with our...


  • Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    Key ResponsibilitiesServe as the primary contact for online clientele, delivering timely and professional assistance to their queries through various digital channels.Assess and comprehend customer requirements to offer precise and tailored support.Guide customers through product details, pricing structures, and registration protocols.Proactively engage with...


  • Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    Key ResponsibilitiesServe as the primary liaison for online clients, delivering timely and professional assistance to their queries through various digital channels including email, live chat, and social media.Recognize and comprehend customer requirements to offer precise and tailored support.Guide customers through product details, pricing structures, and...


  • Dubai, Dubai, United Arab Emirates Amazon Dubai Full time

    **Job Summary**We are seeking a highly skilled Training Specialist, Customer Connection to join our team at Amazon Dubai. As a key member of our Learning and Development team, you will be responsible for designing and delivering training programs that drive cultural change and transparency.**Key Responsibilities:**Develop and implement high-priority training...


  • Dubai, Dubai, United Arab Emirates XA group dubai Full time

    Role OverviewThe Customer Success and CRM Analyst plays a pivotal role in enhancing customer engagement and satisfaction through strategic marketing initiatives and effective CRM management.Key ResponsibilitiesCampaign Development: Design, implement, and refine marketing initiatives and workflows, focusing on email outreach, lead generation, and customer...


  • Dubai, Dubai, United Arab Emirates Illuminations Well Being Center Full time

    About Illuminations Well Being CenterIlluminations is a pioneering center for holistic healing, mental wellbeing, and personal and spiritual growth, serving over 18,000 clients since 2006.Job PurposeWe are seeking a results-driven sales representative to actively engage with customer prospects and provide tailored solutions to boost top-line revenue growth,...


  • Dubai, Dubai, United Arab Emirates Leanplum Full time

    About LeanplumLeanplum is the all-in-one customer engagement platform that helps businesses unlock limitless customer lifetime value by creating personalized experiences to retain their most valuable customers. The platform empowers companies to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a...


  • Dubai, Dubai, United Arab Emirates Mheducation Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Success Consultant to join our team at Mheducation. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our Higher Education customers, ensuring they derive maximum value from our digital solutions and...


  • Dubai, Dubai, United Arab Emirates Personal Mini Storage Full time

    {"title": "Client Engagement Lead", "description": "About the RoleWe are seeking a seasoned Client Engagement Lead to join our team at Personal Mini Storage. As a key member of our consulting team, you will be responsible for managing relationships with clients and delivering large technology-driven projects.As a Client Engagement Lead, you will have...


  • Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    Key ResponsibilitiesServe as the primary liaison for online clientele, delivering timely and professional assistance to their queries through various digital communication channels.Recognize and comprehend customer requirements to offer precise and tailored support.Guide customers regarding product details, pricing structures, and registration...


  • Dubai, Dubai, United Arab Emirates Thefjx Full time

    About ThefjxThefjx is a leading IT service and consulting firm specializing in digital transformation and technology solutions to drive business growth. We provide a comprehensive range of services, including digital product engineering, cloud-native engineering, team augmentation, and software development, primarily serving industries like retail and...


  • Dubai, Dubai, United Arab Emirates Pupilar Full time

    Exciting Internship Opportunity in Telesales at PupilarPosition Overview: This internship offers a unique chance to gain hands-on experience in telesales, with the potential for full-time employment based on performance.Work Environment: This position requires in-person attendance.Key Details:Location: Dubai, United Arab EmiratesWorking Hours: 10 AM to 4 PM...


  • Dubai, Dubai, United Arab Emirates Energy Jobline Full time

    Position OverviewAs a key player in our marketing team, you will be responsible for enhancing customer loyalty and ensuring our brand remains appealing and relevant in the market.Key ResponsibilitiesOversee initiatives aimed at fostering customer loyalty.Enhance the attractiveness of our brand in the competitive landscape.Collaborate with partners to align...


  • Dubai, Dubai, United Arab Emirates VAP Group Full time

    Job OverviewWe are seeking a Customer Success Manager with extensive experience in Oracle EBS Finance and specialized knowledge in Warehouse Management Systems. The ideal candidate will have a strong background in Barcode management, Label printing, Oracle SQL, and PLSQL.QualificationsExperience: 8-10 years in relevant fields.Core Skills:- Proficient in R12...


  • Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Robert Walters, a leading international recruitment consultancy, is seeking a Client Engagement Specialist. The selected candidate will be responsible for managing various initiatives concurrently, ensuring the delivery of outstanding results.Key ResponsibilitiesEstablish and nurture positive relationships with clients, consulting teams, project advisors,...