Customer Engagement Consultant
1 month ago
We are looking for a candidate who:
- Wants to make a significant impact in essential industries: Every interaction you have can influence critical operations, from ensuring timely deliveries to maintaining safety in various sectors.
- Excels in problem-solving: The dynamic nature of our technology and the challenges faced by our clients present an exciting array of opportunities for our Customer Success teams. With a proactive mindset and eagerness to learn, you will collaborate with clients to devise tailored solutions that enhance their operational safety, efficiency, and sustainability.
- Is a natural at building relationships: You will engage in continuous communication and collaboration with key stakeholders, whether they are clients or internal teams, to achieve collective success.
- Takes charge of their career development: This role offers the potential for growth within our organization. As the Customer Success team continues to evolve, you will have ample autonomy and opportunities to refine your skills in a rapidly growing environment.
- Aims to work with top professionals: At Trigenx, LLC, we celebrate our achievements together and support one another. You will be part of a team of highly skilled individuals.
In this position, you will:
- Be at the forefront, ensuring our clients enhance the safety, efficiency, and sustainability of their operations through our IoT solutions.
- Develop collaborative success plans with clients, detailing their goals, performance metrics, timelines, and effectively addressing any obstacles to achieving business value.
- Facilitate executive business reviews with client decision-makers and our leadership team, reflecting on past achievements and aligning on future objectives.
- Conduct workshops with clients to analyze their current operations and recommend process improvements to maximize the benefits of our offerings.
- Gain a deep understanding of our platform's capabilities and communicate them effectively to various businesses, including field services, utilities, transportation, and more.
- Act as a mentor to the broader Customer Success and Support teams.
- Promote and embody our cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we expand globally and into new markets.
Minimum qualifications for this role include:
- 2-3+ years of experience in Customer Success, account management, or strategic consulting, preferably in an Enterprise SaaS environment.
- This role demands strong priority management and high emotional intelligence due to its visibility within the organization.
- Experience in assisting or working with technical products.
- A solutions-oriented mindset with robust problem-solving skills.
- A proven ability to build trust and communicate effectively with a diverse range of stakeholders, including executives and end-users.
- A passion for exceeding expectations, taking initiative, and thriving in a fast-paced, evolving environment.
- Demonstrated diplomacy, tact, and composure under pressure when addressing client issues.
- A bachelor's degree from an accredited institution.
An ideal candidate will also possess:
- A strong bias for action, the ability to think strategically, and a commitment to high standards.
- Experience in serving and collaborating with large-scale business solutions at Fortune 500 companies.
- A preference for working in an unstructured, fast-paced, and change-oriented environment.
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