Senior Customer Success Consultant

1 week ago


Dubai, Dubai, United Arab Emirates Mheducation Full time

Job Summary

We are seeking a highly skilled and experienced Senior Customer Success Consultant to join our team at Mheducation. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our Higher Education customers, ensuring they derive maximum value from our digital solutions and platforms.

Key Responsibilities

  • Customer Onboarding: Ensure a smooth and informative onboarding process for our customers, making the transition to our learning solutions and services as seamless as possible.
  • Customer Advocacy: Serve as a link between our customers and internal teams, advocating for customer needs within Mheducation to help shape product development and service enhancements.
  • Data-Driven Insights: Use data and analytics from our products to engage with instructors, deepen usage, and report internally and externally on activation dashboards.
  • Customer Retention: Partner with our field sales team to maintain excellent customer service and account support, implementing strategies to retain existing customers and reduce customer turnover.
  • Platform Training: Provide platform training to customers, ensuring they are fully utilizing our digital solutions and platforms.

Requirements

  • Higher Education Experience: Previous experience working with Higher Education Learning Management Systems (LMS) and understanding of digital teaching and technology-led teaching models in the Higher Education sector.
  • Customer Success Experience: Previous experience working in a customer success or customer engagement environment, with a proven track record of delivering projects in complex multi-vendor environments.
  • Analytics and Insights: Experience of analytics and translating data into actionable insights, with a strong understanding of how to use data to drive business growth.

What We Offer

A competitive salary, car allowance, and achievable bonus, coupled with the opportunity to join a successful team that focuses on making a difference in the lives of millions. At Mheducation, you will be empowered to make a real impact on a global scale.



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