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Hotel Reservation Expert

1 week ago

Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time

**Job Overview:**

Rayhaan Hotels & Resorts seeks a highly skilled Hotel Reservation Expert to join our team. As a key member of our front desk, you will be responsible for managing guest room reservations and providing exceptional customer service.

**Key Responsibilities:**

  • Process Reservations: Confirm guest room reservations made by clients through various channels.
  • Maintain Accurate Records: Input all reservations into the computer, ensuring all pertinent information is recorded.
  • Promote Hotel Services: Remain up-to-date with hotel promotions and follow established procedures to process room reservations, rates, and confirmations.

**Requirements:**

  • Product Knowledge: Demonstrate complete knowledge of hotel services, including rate structures and management.
  • Communication Skills: Provide excellent communication skills to handle inquiries, complaints, and requests from guests.

**Benefits:**

  • Professional Development: Opportunities for growth and development in a dynamic hotel environment.
  • Teamwork: Collaborate with other departments to ensure seamless guest experiences.