Hotel Reservation Lead

7 days ago


Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

Kerzner International Limited: A Leading Hospitality Company

We are a renowned hospitality company dedicated to providing exceptional guest experiences. As a Reservations Operations Manager, you will play a vital role in driving our success.

Your Key Responsibilities

  1. Ensure full understanding of the business strategy and positioning of Kerzner International Limited and effectively articulate this positioning in the marketplace.
  2. Serve as a primary point of contact for reservation agents seeking technical support or guidance in delivering exceptional customer satisfaction.
  3. Supervise room reservation processes to maintain precision and compliance with established protocols.
  4. Direct and coordinate the actions of reservation colleagues to ensure a positive experience.

Requirements and Qualifications

  1. Hotel Management graduate or equivalent certification.
  2. Minimum 1-2 years' experience in a similar role in a four- or five-star hotel.
  3. Familiarity with reservation and distribution tools, such as Opera/Fidelio.
  4. Knowledge of Microsoft Office Software applications.
  5. UAE/GCC local market experience.
  6. Excellent Communication Skills.


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