Hotel Reservation Lead
7 days ago
Kerzner International Limited: A Leading Hospitality Company
We are a renowned hospitality company dedicated to providing exceptional guest experiences. As a Reservations Operations Manager, you will play a vital role in driving our success.
Your Key Responsibilities
- Ensure full understanding of the business strategy and positioning of Kerzner International Limited and effectively articulate this positioning in the marketplace.
- Serve as a primary point of contact for reservation agents seeking technical support or guidance in delivering exceptional customer satisfaction.
- Supervise room reservation processes to maintain precision and compliance with established protocols.
- Direct and coordinate the actions of reservation colleagues to ensure a positive experience.
Requirements and Qualifications
- Hotel Management graduate or equivalent certification.
- Minimum 1-2 years' experience in a similar role in a four- or five-star hotel.
- Familiarity with reservation and distribution tools, such as Opera/Fidelio.
- Knowledge of Microsoft Office Software applications.
- UAE/GCC local market experience.
- Excellent Communication Skills.
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