Hotel Reservation Expert

2 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time

Job Overview

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We are currently seeking highly skilled and customer-focused Revenue professionals who pride themselves on delivering exceptional levels of service and providing creative solutions to our guests.

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About the Role

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As a Reservations Agent at Rotana Hotels & Resorts, you will be responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your key responsibilities will include:

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  • Processing and confirming guest room reservations made by clients via phone, letter, or fax.\
  • Inputting all reservations into the computer, recording pertinent information, and attending to inquiries, complaints, and requests regarding reservations.\
  • Staying up-to-date with all promotions in and around the hotel and following established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.\
  • Exhibiting complete product knowledge, understanding rate structures, and applying rate management.\
  • Maintaining an accurate filing system for correspondence and collating reports as required by the Reservations Manager or Supervisor.\
  • Promoting good public relations and striving to maximize business opportunities.\
  • Maintaining an accurate room status at all times.\
  • Ensuring incoming calls are answered according to Rotana standards, information received by fax is inputted, and checking constant email updates.\
  • Organizing visa requests for hotel guests as per hotel policy and upselling whenever an opportunity arises.\


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