Hotel Reservation Specialist

3 days ago


Dubai, Dubai, United Arab Emirates Paramount Hotel Full time

Job Summary:

We are seeking a highly skilled Hotel Reservation Specialist to join our team at Paramount Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring that every guest has an unforgettable experience.

Key Responsibilities:

  • Handle Guest Queries: Respond promptly and professionally to guest inquiries via phone, email, and in-person.
  • Provide Recommendations: Offer personalized dining recommendations and assist guests with special requests.
  • Process Reservations: Book reservations accurately and efficiently, utilizing our hotel's systems to maximize revenue.
  • Contribute to Team Success: Collaborate with colleagues to achieve departmental standards and best practices.

Requirements:

  • Luxury Guest Service Experience: Ability to handle high-volume luxury guest queries on a daily basis.
  • Pressure Management: Proven ability to work under pressure in a fast-paced customer service environment.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends.

About Us:

Paramount Hotel is a leading hospitality provider dedicated to delivering exceptional guest experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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