Reservations Coordinator

5 days ago


Dubai, Dubai, United Arab Emirates PALAZZO VERSACE HOTEL L.L.C Full time

PALAZZO VERSACE HOTEL L.L.C invites applications for a Guest Ambassador position to provide exceptional guest service and manage all aspects of reservations at La Vita Restaurant & Bar.

About the Role:
  • Provide exceptional guest service and support the front-of-house team to deliver an outstanding dining experience.
Key Responsibilities:
  • Manage all aspects of reservations, including taking, confirming, and modifying bookings as necessary.
  • Maintain accurate records of guest preferences and special requests in the guest database.
Service Standards:
  • Deliver exceptional service and hospitality to guests regarding reservations, inquiries, and special requests.
  • Engage with guests to ensure their needs are met and to enhance their overall dining experience.
Qualifications:
  • A minimum of 3 years of experience in a guest services or reservations role within a luxury hotel or upscale dining environment.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks effectively.
  • Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.
  • Proficiency in reservation management systems and guest database software.
  • Ability to analyze data to enhance guest experience and contribute to business growth.
  • Flexibility to work evenings, weekends, and holidays as required.


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