Dubai Holding Customer Experience Director

7 days ago


Dubai, Dubai, United Arab Emirates Dubai Holding Full time

About Dubai Holding Real Estate:

We are committed to creating unique and attractive lifestyle opportunities in Dubai. Our integrated real estate offering includes land sales, project management, and facilities management services.

Job Purpose:

The successful candidate will be responsible for driving customer experience excellence in the Contact Centre team, ensuring that immediate operational needs of customers are properly addressed.

Key Accountabilities - Customer Experience Director:

  • Develop and implement strategies to drive customer satisfaction and retention.
  • Lead cross-functional teams to deliver high-quality customer experiences.
  • Design and implement customer journey maps to improve customer engagement.
  • Monitor and report on key performance indicators (KPIs) to inform business decisions.

Qualifications, Experiences, Skills:

  • Bachelor's degree in related discipline; Master's degree preferred.
  • Minimum 2 – 4 years of experience in a customer service role with proven experience working with CRM systems.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to navigate and utilize CRM features efficiently
  • Excellent Telephone Skills
  • Product Knowledge.
  • Good communication and interpersonal skills
  • Team player.
  • Autonomous, self-starter with a passion for selling and supporting customer requests.
  • Customer Client focus
  • Excellent writing skills for reports and emails
  • Attention to detail
  • Active listening skills
  • Results Driven and Target Oriented.

About the Benefits:

We believe in nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.



  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Sales Career at Dubai Holding EntertainmentAbout Us:We are a dynamic and diverse workforce dedicated to nurturing the talents and well-being of our team members. As a leading provider of entertainment and leisure services in Dubai, we offer an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Beach Attendant and Cashier Job DescriptionThis role at Sea Breeze, part of Dubai Holding Entertainment, involves delivering world-class customer service to guests while acting as a representative of the company.Main Responsibilities:Welcome guests warmly and professionally to ensure maximum guest satisfaction.Manage visitors using the beach facilities and...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About the JobWe are looking for a talented Senior Manager - Corporate Affairs to join our team at Dubai Holding. The successful candidate will have a strong background in program management, customer insights, and data-driven strategies.The key responsibilities of this role include leading and coordinating programs across Corporate Affairs functions,...

  • Assistant Director

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Assistant Director - Infrastructure - Dubai Holding Land Estates Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility,...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Group Full time

    Job Overview: Dubai Holding Group Team LeadWe are seeking a highly motivated and experienced Team Lead to join our team at Dubai Holding Group.As a key member of our management team, you will be responsible for leading the day-to-day operations on the beach and ensuring that all staff follow standard operating procedures set by management.Key...

  • Assistant Director

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Dubai Holding Real Estate:Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Dubai Holding is looking to hire a Senior Manager – Development reporting to the Director – Development for its business company Dubai Holding Land Estates. The job holder is responsible for supporting the strategic planning, design, and execution of large-scale master-planned communities and mixed-use developments. This role will ensure the developments...

  • Assistant Director

    1 day ago


    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Dubai Holding Real Estate:Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    As a Contract Management Specialist at Dubai Holding, you will be part of a dynamic team that drives the company's success through effective contract management and legal compliance. Your primary responsibility will be to oversee the drafting, review, and management of contracts and agreements, ensuring they align with the company's policies and regulatory...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubai's leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors, irrevocably transforming Dubai's socio-economic landscape and...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Creating Sustainable Communities at Dubai HoldingDubai Holding Community Management (DHCM) strives to deliver exceptional community management services that cater to the evolving needs of residents in Dubai.We leverage our expertise in community and district management, technical management, and financial management to provide comprehensive services that...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About the OpportunityWe are seeking a highly experienced and skilled Director of Virtual Design Construction to join our team at Dubai Holding Real Estate. As a key member of our Project Management department, you will be responsible for leading the implementation of corporate VDC policies, digital twin development, and digital construction tools & processes...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About the JobWe are seeking a highly skilled and experienced Director of Virtual Design Construction to join our team at Dubai Holding Real Estate. As a key member of our Project Management department, you will be responsible for leading the implementation of corporate VDC policies, digital twin development, and digital construction tools & processes during...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Dubai Holding is seeking a highly skilled and experienced Contract Manager to join our Real Estate division. In this role, you will be responsible for managing contractual aspects of the company's operations, ensuring alignment with legal requirements and organizational policies. Your expertise in contract management and legal compliance will ensure that the...

  • Director - Rewards

    2 days ago


    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Get AI-powered advice on this job and more exclusive features. Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubai's leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors,...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Dubai Holding Real Estate: Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    RequirementsTo succeed in this role, you will need:Strong analytical skills, interpersonal, and influencing skills with versed communication skills in English and/or Arabic.A proven ability to develop and implement successful customer management strategies.Ability to work effectively with other senior leaders to achieve business objectives.Excellent customer...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    Customer Service Expert - Beach Attendant & CashierThis role at Sea Breeze, part of Dubai Holding Entertainment, involves delivering top-notch customer service to guests while representing the company.Main Responsibilities:Greet guests warmly and professionally to ensure maximum guest satisfaction.Represent Dubai Holding Entertainment in managing visitors...


  • Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Dubai HoldingDubai Holding is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.We believe in creating sustainable and vibrant communities...

  • Assistant Director

    1 week ago


    Dubai, Dubai, United Arab Emirates Dubai Holding Full time

    About Dubai Holding Real Estate: Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and...