Dubai Holding Customer Experience Director
7 days ago
About Dubai Holding Real Estate:
We are committed to creating unique and attractive lifestyle opportunities in Dubai. Our integrated real estate offering includes land sales, project management, and facilities management services.
Job Purpose:
The successful candidate will be responsible for driving customer experience excellence in the Contact Centre team, ensuring that immediate operational needs of customers are properly addressed.
Key Accountabilities - Customer Experience Director:
- Develop and implement strategies to drive customer satisfaction and retention.
- Lead cross-functional teams to deliver high-quality customer experiences.
- Design and implement customer journey maps to improve customer engagement.
- Monitor and report on key performance indicators (KPIs) to inform business decisions.
Qualifications, Experiences, Skills:
- Bachelor's degree in related discipline; Master's degree preferred.
- Minimum 2 – 4 years of experience in a customer service role with proven experience working with CRM systems.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to navigate and utilize CRM features efficiently
- Excellent Telephone Skills
- Product Knowledge.
- Good communication and interpersonal skills
- Team player.
- Autonomous, self-starter with a passion for selling and supporting customer requests.
- Customer Client focus
- Excellent writing skills for reports and emails
- Attention to detail
- Active listening skills
- Results Driven and Target Oriented.
About the Benefits:
We believe in nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow.
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