Executive Experience Director

4 days ago


Dubai, Dubai, United Arab Emirates Digby Morris Executive Search & Talent Acquisition Full time

We are seeking a visionary Executive Experience Director to lead and shape the guest journey across a portfolio of world-class lifestyle, entertainment, and tourism destinations.

This strategic leadership role is responsible for crafting immersive, seamless, and emotionally engaging experiences that captivate visitors and drive loyalty. By leveraging innovative design, data-driven insights, and guest-centric strategies, the Executive Experience Director will ensure that every touchpoint is memorable, personalized, and exceeds global benchmarks in customer experience excellence.

Key Responsibilities:

  • Develop and implement a cutting-edge guest experience strategy aligned with the brand's mission, ensuring world-class engagement across all touchpoints.
  • Drive the design and execution of pioneering guest experiences that seamlessly blend technology, hospitality, and entertainment to create immersive, frictionless journeys.
  • Define and enhance end-to-end guest interactions, from pre-arrival anticipation to post-visit advocacy, ensuring a highly curated and connected experience.
  • Utilize customer feedback, analytics, and emerging trends to continuously refine and elevate the guest experience, creating personalized, responsive service models.
  • Foster a guest-obsessed culture by embedding service excellence and hospitality innovation within all levels of the organization.
  • Work closely with operations, marketing, digital transformation, design, and hospitality teams to ensure guest experience remains at the heart of decision-making.
  • Develop engagement strategies that drive repeat visitation, customer satisfaction, and brand advocacy.
  • Ensure world-class service delivery standards are maintained, leveraging training, employee engagement, and technology solutions to optimize performance.
  • Champion responsible tourism and accessibility initiatives, ensuring experiences are sustainable, inclusive, and globally competitive.


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