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Customer Experience Director

1 week ago

Dubai, Dubai, United Arab Emirates Sharafi Group Investments Full time

**Job Description**

We are seeking a detail-oriented and organized Front Office Supervisor to join our team at Sharafi Group Investments. As a key member of our operations team, you will be responsible for ensuring that all guest interactions are professional, friendly, and courteous.

Key Responsibilities:

  • Ensure that all guest interactions are professional, friendly, and courteous.
  • Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
  • Cross-check that all billing instructions are correctly updated.
  • Adhere to company credit limit/floor limit policies.
  • Supervise daily shift processes to ensure all team members adhere to standard operating procedures.

Requirements:

  • Minimum 4 years of experience in a front office or customer-facing role.
  • Excellent organizational and time management skills.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with hotel operations and systems.