Guest Service Agent Residences

3 days ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

At SO/ Uptown Dubai, we strive to deliver exceptional guest experiences. As a Guest Service Agent, you will be the first point of contact for our guests, setting the tone for their stay. Your role will involve processing guest check-ins, managing payments, and resolving any issues that may arise. You will also be responsible for answering guest calls, messages, and requests, as well as coordinating with Housekeeping to ensure rooms are ready for check-in. Additionally, you will need to run daily reports, identify special requests, and balance cash and credit transactions.

Key Responsibilities:

  • Process guest check-ins and check-outs
  • Manage guest payments and resolve any issues
  • Answer guest calls, messages, and requests
  • Coordinate with Housekeeping to ensure rooms are ready for check-in
  • Run daily reports and identify special requests
  • Balance cash and credit transactions

Requirements:

  • Experience in a luxury lifestyle environment
  • Excellent conversational skills and teamwork-oriented
  • Positive outlook and outgoing personality
  • Ability to elevate the status quo and create memorable experiences
  • Familiarity with Oasys/Opera and other hotel operations systems

Working Conditions:

This is a full-time position that requires constant movement and the ability to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.

At SO/, we value our team members and strive to create a positive and supportive work environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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