Guest Service Ambassador

2 months ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Marriott International. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Organize and process guest arrivals and departures, adapting to any changes or special requests.
  • Payment and Billing: Secure payment, verify and adjust billing as needed, ensuring accuracy and efficiency.
  • Guest Information and Services: Provide guests with hotel information, directions, amenities, and local interests, ensuring they have a seamless and enjoyable stay.
  • Reporting and Communication: Run daily reports, reviewing and communicating necessary information to the next shift's staff, ensuring a smooth transition.
  • Cash Handling and Security: Complete cashier and closing reports, count the bank at the end of each shift securely, and maintain accurate records.
  • Wake-Up Calls and Emergency Response: Accept and record wake-up calls, delivering them to the right department, and communicate any emergencies, lost items, or theft to proper security staff and/or authorities.
What We Offer
  • Team-Spirited Coworkers: Collaborate with a dynamic and supportive team to deliver exceptional guest experiences.
  • Leadership Opportunities: Develop your skills and advance your career in a fast-paced and growth-oriented environment.
  • Wellness and Happiness: Enjoy a comprehensive benefits package, including opportunities for professional development and work-life balance.
  • Community Involvement: Participate in community outreach programs and contribute to the well-being of our guests and the local community.
  • Employee Perks: Enjoy discounts on hotel rooms, gift shop items, food, and beverage, as well as recognition programs that celebrate your achievements.
Requirements
  • Warm and People-Oriented Demeanor: Demonstrate a genuine passion for delivering exceptional guest service and a warm, welcoming attitude.
  • Team-First Attitude: Prioritize teamwork and collaboration, ensuring seamless communication and a positive work environment.
  • Attention to Detail: Possess a keen eye for detail, ensuring accuracy and efficiency in all aspects of your work.


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