Guest Relations Agent
3 weeks ago
We are seeking a highly skilled and customer-focused Guest Relations Agent to join our team at Accor. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Provide professional, friendly, and engaging service to guests, responding to their needs and concerns in a timely and efficient manner.
- Handle guest complaints and concerns, escalating issues to the relevant departments as necessary.
- Work collaboratively with the Guest Services team to ensure all service standards are met and exceeded.
- Attend regular departmental meetings to stay informed and contribute to the development of new ideas and initiatives.
- Balance operational, administrative, and colleague needs to ensure seamless delivery of services.
- Assist guests with hotel facilities, providing information and support in a helpful and informative manner.
- Follow department policies, procedures, and service standards to ensure consistency and quality.
- Follow all safety policies to ensure a safe and secure environment for guests and colleagues.
- Possess a passion for guest service and a commitment to delivering exceptional experiences.
- Excellent written and verbal communication, interpersonal, and leadership skills.
- Highly organized, results-oriented, and able to work well under pressure.
- Fluency in English, and at least one additional EU language.
- Ability to handle a multitude of tasks and guest requests in a fast-paced environment.
- Knowledge of Opera or Opera cloud Property Management System is an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a hotel loyalty program is an asset.
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Guest Relations Associate
1 month ago
Dubai, Dubai, United Arab Emirates Recruit for Africa PTY Limited Full timeGuest Relations Agents | Dubai | Pre-opening Ultra Luxury HotelWe are seeking highly skilled and experienced Guest Relations Agents to join the Guest Relations team of this new opening, ultra-luxury hotel located on the Dubai coastline. The ideal candidates will possess a passion for delivering exceptional guest experiences, a keen eye for detail, and a...
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Guest Relations Ambassador
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Guest Relations Agent to join our team at Accor. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesProvide Exceptional Guest Service: Consistently offer professional,...
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Guest Relations Ambassador
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Guest Relations Agent to join our team at Accor. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesProvide Exceptional Guest Service: Consistently offer professional,...
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Guest Relations Ambassador
3 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Guest Relations Agent to join our team at Accor. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key ResponsibilitiesProvide Exceptional Guest Service: Consistently offer professional,...
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Guest Service Centre Agent
1 month ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Centre Agent to join our team at Anantara Hotels & Resorts. As a key member of our Front Office Department, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between guests and our resort staff.Key ResponsibilitiesGuest...
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Guest Experience Ambassador
4 weeks ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob Title: Guest Experience AgentAnantara Hotels & Resorts is seeking a highly skilled Guest Experience Agent to join our team. As a Guest Experience Agent, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key Responsibilities:Guest Relations: Provide...
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Guest Service Ambassador
1 month ago
Dubai, Dubai, United Arab Emirates Huesboutiquehotel Full time{"Job Title": "Guest Service Agent", "Job Summary": "We are seeking a highly skilled Guest Service Agent to join our team at Huesboutiquehotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.", "Responsibilities": [{"heading": "Guest Service",...
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Guest Service Agent Residences
3 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeKey ResponsibilitiesGuest Check-in and Check-out: Confirm reservations, assign rooms, and issue and activate room keys for seamless guest experiences.Payment Processing: Handle various payment types, including room charges, cash, checks, debit, and credit, ensuring accurate and efficient transactions.Guest Communication: Respond to and record guest calls,...
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Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground, we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
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Guest Relations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground., we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
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Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground, we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
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Guest Relations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timeGuest Relations ManagerAt Foreground, we're seeking a skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring our properties meet the highest standards of quality.Key Responsibilities:Department Management: Oversee the Guest Relations...
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Guest Relations Supervisor
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob Title: Guest Relations SupervisorJob Summary:We are seeking a highly skilled Guest Relations Supervisor to join our team at Raffles Dubai. As a key member of our hospitality team, you will be responsible for overseeing and directing all aspects of Guest Relations to maximize guest satisfaction.Key Responsibilities:Lead by example and project the...
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Guest Relations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeGuest Relations ManagerWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Our partner is seeking a Guest Relations Manager to join their team in Dubai.Key Responsibilities:Manage the Guest Relations department to ensure a positive experience for guests.Review guest arrival and departure...
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Guest Relations Manager
3 days ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeJob Title: Guest Relations ManagerAccorHotel is seeking a highly skilled Guest Relations Manager to oversee and direct all aspects of Guest Relations to maximize guest satisfaction.Key Responsibilities:Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently...
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Guest Relations Manager
1 month ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Foreground LLC is seeking a Guest Relations Manager to join their team in Dubai.Key Responsibilities:Manage the Guest Relations department to create and maintain a positive experience for guests.Review guests' arrival and departure lists...
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Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeWe are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. Foreground LLC is seeking a Guest Relations Manager to join their team in Dubai.Key Responsibilities:Manage the Guest Relations department to create and maintain a positive experience for guests.Review guest arrival and departure lists...
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Guest Relations Supervisor
4 weeks ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key...
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Guest Relations Supervisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob Title: Guest Relations SupervisorAt Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Relations Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key...
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Guest Relations Manager
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeKey ResponsibilitiesWe are seeking a highly skilled Guest Relations Manager to join our team at Accor. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Qualifications and SkillsMinimum 4-6 years' experience as a Guest Relations Manager in a hotel setting.Fluent English speaker...