Guest Service Centre Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates Accor Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Centre Agent to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth stay for our valued customers.

Key Responsibilities
  • Guest Experience: Provide sincere, warm, and enthusiastic service to all guests, ensuring they feel comfortable and assisted throughout their stay.
  • Team Collaboration: Work collaboratively with the Front Office team to ensure seamless operations and exceptional guest experiences.
  • Planning and Organisation: Ensure all Mövenpick Hotels & Resorts standards are adhered to, and guests are not kept waiting. Anticipate guests' needs to provide a hassle-free experience.
  • Key Deliverables: Ensure guests feel welcome, relaxed, and at home. Implement a 'yes is the answer, what is the question?' mindset to exceed guest expectations.
Requirements
  • Empathy and Communication: Demonstrate empathy and excellent communication skills to understand and meet guests' needs.
  • Problem-Solving: Think creatively and confidently to resolve guest issues and provide solutions.
  • Adaptability: Be flexible and adaptable to changing situations and priorities.

What We Offer: As a Guest Service Centre Agent at Accor, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive salary, comprehensive training, and opportunities for career growth and development.



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