Hotel Guest Service Representative
4 weeks ago
We are seeking a highly organized and detail-oriented Guest Service Agent to join our team at Marriott International.
- Guest Check-In/Check-Out: Organize and process guest arrivals and departures, adapting to any changes or updates.
- Payment and Billing: Secure payment, verify, and adjust billing as needed to ensure accuracy.
- Guest Information: Provide guests with hotel information, directions, amenities, and local interests to enhance their stay.
- Reporting and Communication: Run daily reports, reviewing to identify areas for communication with the next shift's staff.
- Cash Handling: Complete cashier and closing reports, counting the bank securely at the end of each shift.
- Wake-Up Calls and Emergencies: Accept and record wake-up calls, delivering to the right department, and communicate any emergencies or lost items to proper security staff and/or authorities.
We believe in supporting our team members in and out of the workplace. As a Guest Service Agent, you can expect:
- Team-Spirited Coworkers: Collaborate with a dynamic and supportive team.
- Leadership Opportunities: Develop your skills and take on new challenges.
- Wellbeing and Happiness: Enjoy a range of benefits to support your overall wellbeing.
- Community Involvement: Participate in initiatives that give back to the community.
- Employee Discounts: Enjoy exclusive discounts on hotel rooms, gift shop items, food, and beverage.
- Recognition Programs: Be recognized and rewarded for your hard work and dedication.
We are looking for a Guest Service Agent with a warm and people-oriented demeanor, a team-first attitude, and a keen eye for detail.
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