Guest Service Ambassador

3 weeks ago


Dubai, Dubai, United Arab Emirates Novotel Hotels Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Novotel Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Greet and check-in guests, respond to requests, and settle accounts while providing exceptional service.
  • Personalized Experience: Take the initiative to add a personalized experience for our guests.
  • Hotel Promotions: Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Requirements
  • Service Focused Personality: A service-focused personality is essential; experience is an asset.
  • Technical Skills: Previous experience working with Opera / Opera cloud or a related system is required.
  • Language Skills: Fluency in English & Arabic; additional languages are a plus.
  • Education: Bachelor's or diplomas/certifications are required.
  • Hotel Experience: Worked in 5* Hotel or relevant experience is a must with in Hotel industry.


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