Guest Service Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates IBIS Full time
Job Description

We are seeking a highly skilled Guest Service Agent to join our team at IBIS. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their requests and needs in a timely and efficient manner.
  • Take the initiative to add a personalized touch to each guest's stay, making them feel valued and appreciated.
  • Promote our hotel facilities and services, identifying opportunities to enhance the guest's experience through up-selling.
Requirements:
  • Service-focused personality with a strong emphasis on customer satisfaction.
  • Previous experience working with Opera or a related system is an asset.
  • Fluency in English and Arabic is required, with additional languages a plus.
  • Bachelor's degree or diploma/certification is required.
  • Previous experience in a 5-star hotel or relevant industry experience is a must.
What We Offer:
  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.


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