Residence Guest Service Representative
1 month ago
At Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent Residences, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.
Key Responsibilities:- Guest Check-In and Check-Out
- Confirm reservations, assign rooms, and issue and activate room keys.
- Process all payment types, including room charges, cash, checks, debit, or credit.
- Resolve any late or disputed charges during check-out.
- Guest Communication
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Room Readiness and Parking
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Reporting and Cash Handling
- Run daily reports on arrivals, departures, and special requests.
- Check reports for accuracy and complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift and balance and drop receipts according to accounting specifications.
Requirements: To succeed in this role, you'll need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
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