Residence Guest Service Representative

1 month ago


Dubai, Dubai, United Arab Emirates Accor Full time
Guest Service Agent Residences Job Description

At Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent Residences, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.

Key Responsibilities:
  • Guest Check-In and Check-Out
    • Confirm reservations, assign rooms, and issue and activate room keys.
    • Process all payment types, including room charges, cash, checks, debit, or credit.
    • Resolve any late or disputed charges during check-out.
  • Guest Communication
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Room Readiness and Parking
    • Coordinate with Housekeeping to track room readiness for check-in.
    • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Reporting and Cash Handling
    • Run daily reports on arrivals, departures, and special requests.
    • Check reports for accuracy and complete designated cashier and closing reports in the computer system.
    • Cash guests' personal checks and traveler's checks.
    • Count bank at the beginning and end of shift and balance and drop receipts according to accounting specifications.

Requirements: To succeed in this role, you'll need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.



  • Dubai, Dubai, United Arab Emirates Accor Full time

    Key ResponsibilitiesGuest Check-in and Check-out: Confirm reservations, assign rooms, and issue and activate room keys for seamless guest experiences.Payment Processing: Handle various payment types, including room charges, cash, checks, debit, and credit, ensuring accurate and efficient transactions.Guest Communication: Respond to and record guest calls,...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Key Responsibilities:Guest Check-in and Check-out: Confirm reservations, assign rooms, and issue and activate room keys.Payment Processing: Process all payment types, including room charges, cash, checks, debit, and credit, and resolve any late or disputed charges.Guest Communication: Answer, record, and process all guest calls, messages, requests,...


  • Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    The Guest Services Officer plays a pivotal role in ensuring the seamless operation of the Reception within the Hotel Residence Division at Grand Hyatt.Key QualificationsHold a relevant degree or diploma in Hospitality or Tourism management.Minimum 2 years of work experience in hotel residence operations, with a strong focus on customer service,...

  • Residences Liaison

    4 weeks ago


    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Residences LiaisonAt Marriott International, we are seeking a highly skilled Residences Liaison to join our team. As a key member of our community, you will play a vital role in ensuring the exceptional experience of our residents.Key Responsibilities:Coordinate with various departments to provide seamless services to residents, including administrative,...


  • Dubai, Dubai, United Arab Emirates IBIS Full time

    Job Title: Guest Service AgentAbout the Role:We are seeking a highly motivated and service-focused Guest Service Agent to join our team at IBIS. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Job Summary We are seeking a highly skilled Guest Services Officer to join our team at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued. Key Responsibilities To provide a warm and personalized welcome to all guests, ensuring that they...


  • Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & ConventionCenter Full time

    Join Our Team as a Guest Service AttendantWe are seeking a highly motivated and service-focused individual to join our team as a Guest Service Attendant at Novotel Bogor Golf Resort & Convention Center. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and...


  • Dubai, Dubai, United Arab Emirates ANANTARA Full time

    Guest Relations OfficerWe are seeking a skilled Guest Relations Officer to join our team at ANANTARA. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.Key Responsibilities:Greeting and Welcoming GuestsAdministering Check-ins and Check-outsProviding...


  • Dubai, Dubai, United Arab Emirates IBIS Full time

    Job DescriptionWe are seeking a highly skilled Guest Service Agent to join our team at IBIS. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests, responding to their requests and needs in a...


  • Dubai, Dubai, United Arab Emirates IBIS Full time

    Job DescriptionAs a Guest Service Agent at IBIS, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will be to ensure that every guest feels welcome, valued, and well taken care of.Key ResponsibilitiesProvide exceptional service to guests, responding to their needs and requests in a timely and...


  • Dubai, Dubai, United Arab Emirates AccorHotel Full time

    At SO/ Uptown Dubai, we strive to deliver exceptional guest experiences. As a Guest Service Agent, you will be the first point of contact for our guests, setting the tone for their stay. Your role will involve processing guest check-ins, managing payments, and resolving any issues that may arise. You will also be responsible for answering guest calls,...


  • Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & ConventionCenter Full time

    {"title": "Customer Service Representative", "content": "Deliver Exceptional Guest ExperiencesAt Novotel Bogor Golf Resort & Convention Center, we are committed to providing our guests with a warm and welcoming atmosphere. As a Customer Service Representative, you will play a vital role in ensuring that our guests feel valued and cared for throughout their...


  • Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    Job SummaryAs a Guest Service Officer at Grand Hyatt Dubai, you will be responsible for delivering exceptional customer service and contributing to the smooth operation of the Spa within the Rooms Division.Key Responsibilities• Provide consistent and high-quality service to guests• Collaborate with the Spa team to ensure seamless service delivery•...


  • Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    Job SummaryAs a Guest Service Officer at Grand Hyatt Dubai, you will be responsible for delivering exceptional customer service and contributing to the smooth operation of the Spa within the Rooms Division.Key Responsibilities• Provide consistent and personalized service to guests• Collaborate with the Spa team to ensure seamless service delivery•...


  • Dubai, Dubai, United Arab Emirates Hyatt Place Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Hyatt Place. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key Responsibilities:Customer Service:...


  • Dubai, Dubai, United Arab Emirates Department for Business and Trade Full time

    Key Responsibilities:Oversee the day-to-day operations of the Residence, including staffing, rotas, and cleaning schedules, ensuring high standards of service and hospitality for guests.Coordinate the setup and hosting of overnight guests, working with the Residence Assistant to plan room allocations, hosting etiquette, and meal arrangements.Provide...


  • Dubai, Dubai, United Arab Emirates Hyatt Place Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Hyatt Place. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Centre Agent to join our team at Anantara Hotels & Resorts. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between guests and our resort staff.Key ResponsibilitiesGuest Services:...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Key ResponsibilitiesGuest Check-In and Check-Out: Process all guest arrivals by confirming reservations, assigning rooms, and issuing and activating room keys. Ensure a smooth check-out process, resolving any late or disputed charges.Payment Processing: Handle various payment types, including room charges, cash, checks, debit, and credit. Verify accuracy of...


  • Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    {"title": "Exceptional Guest Experience", "subtitle": "Join Marriott International", "content": "At Marriott International, we believe that treating guests exceptionally starts with the way we treat our associates. We are looking for talented individuals who genuinely love what they do to create a truly extraordinary experience.As a Customer Service...