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Club Millesime Supervisor

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Dubai, Dubai, United Arab Emirates SOFITEL Full time

Job Summary

The Club Millesime Supervisor is a key member of the Sofitel Dubai the Obelisk team, responsible for overseeing and directing all aspects of the Sofitel Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.

Key Responsibilities

  • Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure.
  • Manage and supervise the lounge during operating hours.
  • Liaise with the culinary team on food selection for Breakfast, High Tea and Cocktail Hour.
  • Meet and greet all guests personally.
  • Oversee maintenance of efficient repeat guest history system.
  • Promote Inter-Hotel sales and in-house facilities.
  • Perform such functions to include but not be limited to:
    • Prepare Sofitel Club guest welcome letters.
    • Monitor guest comment cards and feedback.
  • Attend to special requests by guests.
  • Handle guest complaints and refer them as necessary, follow up on corrective action.
  • Compile, analyze and control Sofitel Club costs and inventory.
  • Prepare requisitions for amenities on a timely basis.
  • Ensure and maintain entire range of services offered for the Sofitel Club Lounge.
  • Appraise appearance, discipline and efficiency of all staff under direct supervision.
  • Organize and conduct regular meetings for Sofitel Club staff to facilitate smooth operations.
  • Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements.
  • Perform related duties and special projects assigned.
  • Work with the Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
    • Plan for future staffing needs and recruit in line with company guidelines.
    • Prepare detailed induction programmes for new staff.
    • Analyze training needs of Front Office staff and develop training programmes.
    • Conduct probation and formal performance appraisals.
    • Coach, counsel, discipline staff and provide constructive feedback to staff.
  • Work with the Superior in the preparation and management of department's budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget.
  • Adhere to OH&S policies and procedures and ensure your direct reports do the same.

Requirements

  • Good level of engagement with guests.
  • Ability to work cohesively as a team with a multi-cultural workforce.
  • Excellent communication skills.
  • High level of integrity, enthusiasm, dedication, support for continuous improvement. Good knowledge of Front Office and F&B Operations.

Qualifications

  • Post Secondary school education or Diploma from School for Tourism & Hotel Management.

Experience

  • Minimum 1 - 2 years' relevant luxury experience in customer service/guest relations.