Raffles Club Server

4 days ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary

We are seeking a highly skilled and experienced Waiter/Waitress to join our team at the Raffles Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded at all times.

Key Responsibilities

  • Provide personalized service to Raffles Club guests, including setting up and breaking down food and beverage presentations.
  • Control inventory needed for Raffles Club pantry and maintain a clean and organized environment.
  • Identify guest preferences and act on them to create a memorable service experience.
  • Polish silver and glassware to maintain a high level of presentation.
  • Work effectively with the culinary department to ensure seamless service.
  • Maintain a clean and well-maintained lounge, paying attention to detail and ensuring a pleasant ambiance.
  • Offer professional, friendly, and engaging service to all guests.
  • Have a thorough knowledge of beverage lists, promotions, and menu items, including garnishes, contents, and preparation methods.
  • Follow all safety and sanitation policies when handling food and beverage.
  • Provide special attention to long-staying guests, special occasion guests, and VIP guests.
  • Ensure clear communication among team members and attend daily briefings to stay informed about guests and functions.
  • Create a congenial environment and treat all team members with respect.
  • Familiarize yourself with Raffles standards and understand the differences between guest levels and room categories.
  • Perform related duties and special projects assigned by management.
  • Respect guest privacy and maintain confidentiality.
  • Take initiative to provide proactive and personalized service to all guests.

Occupational Health and Safety Responsibilities

  • Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
  • Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures.
  • Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct hazardous situations and notify supervisors of potential dangers.
  • Log security incidents and accidents in accordance with hotel requirements.

Personal Attributes

  • Good English language verbal and written communication skills.
  • Good level of engagement with guests.
  • Ability to work cohesively with coworkers and managers as part of a team.
  • Ability to be attentive to guest needs, remaining calm and courteous at all times.
  • Ability to promote positive relations with hotel guests and patrons.
  • Ability to exercise good judgment with difficult guests.
  • Understanding and ability to work in a multicultural environment.

Qualifications

  • Degree from a School for Tourism & Hotel Management.

Experience

  • Minimum two years experience as a Waiter/Waitress.

Work Arrangements

  • Full-time employment.


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