Raffles Club Server
4 days ago
Job Summary
We are seeking a highly skilled and experienced Waiter/Waitress to join our team at the Raffles Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded at all times.
Key Responsibilities
- Provide personalized service to Raffles Club guests, including setting up and breaking down food and beverage presentations.
- Control inventory needed for Raffles Club pantry and maintain a clean and organized environment.
- Identify guest preferences and act on them to create a memorable service experience.
- Polish silver and glassware to maintain a high level of presentation.
- Work effectively with the culinary department to ensure seamless service.
- Maintain a clean and well-maintained lounge, paying attention to detail and ensuring a pleasant ambiance.
- Offer professional, friendly, and engaging service to all guests.
- Have a thorough knowledge of beverage lists, promotions, and menu items, including garnishes, contents, and preparation methods.
- Follow all safety and sanitation policies when handling food and beverage.
- Provide special attention to long-staying guests, special occasion guests, and VIP guests.
- Ensure clear communication among team members and attend daily briefings to stay informed about guests and functions.
- Create a congenial environment and treat all team members with respect.
- Familiarize yourself with Raffles standards and understand the differences between guest levels and room categories.
- Perform related duties and special projects assigned by management.
- Respect guest privacy and maintain confidentiality.
- Take initiative to provide proactive and personalized service to all guests.
Occupational Health and Safety Responsibilities
- Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
- Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures.
- Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct hazardous situations and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
Personal Attributes
- Good English language verbal and written communication skills.
- Good level of engagement with guests.
- Ability to work cohesively with coworkers and managers as part of a team.
- Ability to be attentive to guest needs, remaining calm and courteous at all times.
- Ability to promote positive relations with hotel guests and patrons.
- Ability to exercise good judgment with difficult guests.
- Understanding and ability to work in a multicultural environment.
Qualifications
- Degree from a School for Tourism & Hotel Management.
Experience
- Minimum two years experience as a Waiter/Waitress.
Work Arrangements
- Full-time employment.
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