Club Millesime Team Lead

5 days ago

Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary

The Sofitel Club Lounge Manager is responsible for overseeing all aspects of the lounge functions to achieve the highest possible guest satisfaction. This position assists in promoting the work culture and the company's core values.

Key Responsibilities

  • Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure.
  • Manage and supervise the lounge during operating hours.
  • Liaise with the kitchen on food selection for Breakfast, High Tea and Cocktail Hour.
  • Meet and greet all guests personally.
  • Oversee maintenance of efficient repeat guest history system.
  • Promote Inter-Hotel sales and in-house facilities.
  • Perform such functions to include but not be limited to:
    • Prepare Sofitel Club guest welcome letters.
    • Monitor guest comment cards and feedback.
    • Attend to special requests by guests.
  • Handle guest complaints and refer them as necessary, follow up on corrective action.
  • Compile, analyze and control Sofitel Club costs and inventory.
  • Prepare requisitions for amenities on a timely basis.
  • Ensure and maintain entire range of services offered for the Sofitel Club Lounge.
  • Appraise appearance, discipline and efficiency of all staff under direct supervision.
  • Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations.
  • Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements.
  • Perform related duties and special projects assigned.

Requirements

Personal Attributes

  • Good organizational skills.
  • Good level of engagement with residents.
  • Ability to manage a multi-cultural workforce.
  • Excellent leadership & communication skills.
  • Display high levels of integrity, dedication and support for continuous improvement.
  • Flexible management style to meet the challenges of a changing work environment.
  • Good knowledge of the entire Front Office Operations.
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best.
  • Knowledge of Opera Property Management System preferred.

Qualifications

  • Degree from School for Tourism & Hotel Management.

Experience

  • Minimum 3 - 5 years' relevant experience with at least 2 years at a supervisory level.

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