Club Millesime Supervisor

6 months ago


Dubai, United Arab Emirates Sofitel Dubai The Obelisk Full time

Company Description

COMPANY DESCRIPTION

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI the obelisk

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination

**Job Description**:
The Position

To assist to oversee and direct all aspects of the Sofitel Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.

KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
- Manage and supervise the lounge during operating hours
- Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
- Meet and greet all guests personally
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Perform such functions to include but not be limited to:

- Prepare Sofitel Club guest welcome letters
- Monitor guest comment cards and feedback
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Compile, analyze and control Sofitel Club costs and inventory
- Prepare requisitions for amenities on a timely basis
- Ensuring and maintain entire range of services offered for the Sofitel Club Lounge
- Appraise appearance, discipline and efficiency of all staff under direct supervision
- Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations
- Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements
- Performs related duties and special projects assigned
- Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

- Plan for future staffing needs and recruit in line with company guidelines
- Prepare detailed induction programmes for new staff
- Analyse training needs of Front Office staff and develop training programmes
- Conduct probation and formal performance appraisals
- Coach, counsel, discipline staff and provide constructive feedback to staff
- Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
- Adhere to OH&S policies and procedures and ensure your direct reports do the same

PERSONAL ATTRIBUTES
- Good level of engagement with guests
- Ability to work cohesively as a team with a multi-cultural workforce
- Excellent communication skills
- High level of integrity, enthusiasm, dedication, support for continuous improvement Good knowledge of Front Office and F&B Operations

**Qualifications**:
QUALIFICATIONS
- Post Secondary school education or Diploma from School for Tourism & Hotel Management

EXPERIENCE
- Minimum 1 - 2 years’ relevant luxury experience in customer service/guest relations


  • Butler

    6 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Club Supervisor

    1 month ago


    Dubai, United Arab Emirates Avenue Hotel Full time

    Manage and supervise all tasks of the Club Lounge staff, ensuring maximum guest satisfaction from arrival through departure. - Oversee the lounge during operating hours, maintaining service standards and ensuring a welcoming atmosphere. - Liaise with the kitchen for food selection during buffet, and Cocktail Hours. - Personally, meet and greet all guests,...

  • Club Millesime Manager

    6 months ago


    Dubai, United Arab Emirates SOFITEL Full time

    Company Description We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with...

  • Club Millesime Agent

    6 months ago


    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** COMPANY DESCRIPTION** We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go...


  • Dubai, United Arab Emirates BattleWorld Full time

    We are excited to announce an opening for the position of a supervisor at our Virtual Reality Club. We're looking for an enthusiastic and experienced individual who is ready to lead our team into the future of entertainment. Key Responsibilities: Lead and manage the overall operations of the virtual reality club. Recruit, train, and oversee a...


  • Dubai, United Arab Emirates DoorSec Security Services Full time

    **MUSCULAR Physique with proven experience is a must**: - **Must be able to join immediately (Preferred Visit or Cancelled Visa holders)** The supervisor's responsibilities encompass team management, performance monitoring, communication, client relationship management, coordination with Doorsec management, training and development, conflict resolution,...

  • Kids Club Supervisor

    4 weeks ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...

  • Night Club Supervisor

    6 months ago


    Dubai, United Arab Emirates JUYI restaurant & lounge Full time

    Title: Join Our Team as Night Club Bar Supervisor! Are you passionate about hospitality and thrive in a dynamic bar environment? We're seeking a dedicated and experienced Bar Supervisor to lead our team and elevate our guests' experiences. If you're ready to take on a leadership role in a vibrant and exciting atmosphere, we want to hear from...


  • Dubai, United Arab Emirates BattleWorld Full time

    We are excited to announce an opening for the position of a supervisor at our Virtual Reality Club. We're looking for an enthusiastic and experienced individual who is ready to lead our team into the future of entertainment. Key Responsibilities: Lead and manage the overall operations of the virtual reality club. Recruit, train, and oversee a...

  • Kids Club Attendant

    8 months ago


    Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Kids Club Attendant

    7 months ago


    Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Pearl Club Supervisor

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    Pearl Club Supervisor - Waldorf Astoria Dubai Palm Jumeirah A Pearl Club Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves...

  • Kids Club Supervisor

    4 weeks ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Manage the smooth operations of the Kids Club effectively on a day-to-day basis to achieve the highest possible levels of guest satisfaction. This includes covering the Little Nomads reception area when required and supervising the team in the absence of the Kids Club Manager. - Handles guest complaints and follows correct reporting...

  • Kids Club Supervisor

    6 months ago


    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Kids Club Attendant

    6 months ago


    Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Kids Club Attendant** An exciting opportunity has arisen for a **Kids Club Attendant** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. **What’s in it for you**: - Respond to any questions, needs and desires of guests, and follow up with guests to...

  • Pearl Club Supervisor

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Pearl Club Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel....

  • Kids Club Attendant

    8 months ago


    Dubai, United Arab Emirates MINOR Hotels Full time

    Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their co-team members. Within this, the key responsibilities for this position are: **Customer Loyalty & Expectation** - Ensure guest needs and expectations are met by providing an...

  • Kids Club Coordinator

    6 months ago


    Dubai, United Arab Emirates Sofitel Dubai The Palm Full time

    Company Description Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical...

  • Kids Club Manager

    6 months ago


    Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Kids Club Manager** As a Kids Club Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the opportunity to...

  • Kids Club Attendant

    2 months ago


    Dubai, United Arab Emirates Mercure Hotel Suites & Apartments Full time

    Kida Club Attendant: OBJECTIVE: Every Mercure team member is a “Heartist”. A Heartist represents Mercure’s brand and its values, at all times. The Mercure Heartist will establish relationships and foremost, the Mercure Heartist will deliver an exceptional guest experience and promote the Accor brand values. MAIN DUTIES: Administration - Preparation of...