Club Millesime Supervisor
3 weeks ago
ThePosition
To assist to oversee anddirect all aspects of the Sofitel Club lounge functions to achievethe highest possible guest satisfaction to current and futureVIPs.
KEY ROLES &RESPONSIBILITIES
- Manageand supervise all tasks of his/her staff to ensure maximum guestsatisfaction through personal recognition & prompt cordialattention from arrival through departure
- Manageand supervise the lounge during operatinghours
- Liaise with kitchen on food selection forBreakfast High Tea and Cocktail Hour
- Meet andgreet all guests personally
- Oversee maintenanceof efficient repeat guest historysystem
- Promote InterHotel sales and inhousefacilities
- Perform such functions to include butnot be limited to:
- Prepare Sofitel Club guestwelcome letters
- Monitor guest comment cards andfeedback
- Attend tospecial requests by guests
- Handle guestcomplaints and refer them as necessary follow up on correctiveaction
- Compile analyze and control Sofitel Clubcosts and inventory
- Prepare requisitions foramenities on a timely basis
- Ensuring andmaintain entire range of services offered for the Sofitel ClubLounge
- Appraise appearance discipline andefficiency of all staff under directsupervision
- Organize and conduct regularmeeting for Sofitel Club staff to facilitate smoothoperations
- Prepare efficient work and vacationschedule for Sofitel Club staff taking into consideration projectoccupancy and forecasts and any large groupmovements
- Performs related duties and specialprojects assigned
- Works with Superior and HumanResource Manager to ensure the departmental performance of staff isproductive. Duties include:
- Plan for futurestaffing needs and recruit in line with companyguidelines
- Prepare detailed inductionprogrammes for new staff
- Analyse training needsof Front Office staff and develop trainingprogrammes
- Conduct probation and formalperformance appraisals
- Coach counsel disciplinestaff and provide constructive feedback tostaff
- Work with Superiorin the preparation and management of departments budget; control& monitor departmental costs on an ongoing basis to ensureperformance against budget
- Adhere toOH&S policies and procedures and ensure your direct reportsdo the same
PERSONALATTRIBUTES
- Good levelof engagement with guests
- Ability to workcohesively as a team with a multiculturalworkforce
- Excellent communicationskills
- High level of integrity enthusiasmdedication support for continuous improvement Good knowledge ofFront Office and F&BOperations
Qualifications:
QUALIFICATIONS
- PostSecondary school education or Diploma from School for Tourism& HotelManagement
EXPERIENCE
- Minimum1 2 years relevant luxury experience in customer service/guestrelations
RemoteWork :
No
EmploymentType :
Fulltime
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