Pool Attendant

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

The Recreation Department at AccorHotel is seeking a highly skilled and dedicated Pool Attendant to join our team.

The successful candidate will be responsible for overseeing the pool areas of the recreation department and attending to the guest needs during their stay, providing personal service and assistance.

Key Responsibilities:

  • To perform opening and closing procedures according to the shift.
  • To inspect pool areas at the start and end of the shift to ensure that the setup of the department is in accordance with established standards.
  • To maintain high standards of cleanliness, sanitation, and organization of the pool areas.
  • To work in close coordination with other team members to ensure smooth operations.
  • To provide a courteous, professional, efficient, and flexible service at all times.
  • To establish a rapport with guests, providing guest recognition and good customer relationships.
  • To respond to guest enquiries on pool activities, kids club, and other information regarding the facility and services of the hotel.
  • To control in-house guests and eventual outside visitors.
  • To escort arriving guests to the requested area (pool).
  • To anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • To maintain a positive guest relations at all times.
  • To maintain the pool, including proper chemical PH rate, for the purpose of maintaining the facilities and complying with mandated health and safety requirements.
  • To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition.
  • To report technical difficulties to the maintenance department.
  • To control inventory of towels and pool games.
  • To report any damage immediately to the supervisor or the Manager.
  • To support the ordering of pool supplies.
  • To ensure a high standard of personal appearance and hygiene, as well as wear the correct uniform and nametag at all times.
  • To attend briefings as required and contribute to all staff meetings, departmental and hotel trainings as scheduled, and other related activities.
  • To interact with other departments to provide additional or specialized guest services.
  • To know and adhere strictly to Lost and Found procedures.
  • To report to the supervisor and/or Manager any sickness or unusual behavior of guests.
  • Is responsible for the pool information board setup.

Qualifications:

EDUCATION & EXPERIENCE

  • Minimum of one year experience in the same position in a 5 Luxury Hotel.
  • Basic knowledge of detergents and pool cleaning methods.

Remote Work:

No

Employment Type:

Full-time


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