Club Supervisor

1 month ago


Dubai, United Arab Emirates Avenue Hotel Full time

Manage and supervise all tasks of the Club Lounge staff, ensuring maximum guest satisfaction from arrival through departure.
- Oversee the lounge during operating hours, maintaining service standards and ensuring a welcoming atmosphere.
- Liaise with the kitchen for food selection during buffet, and Cocktail Hours.
- Personally, meet and greet all guests, fostering a warm and personalized experience.
- Maintain an efficient repeat guest history system and actively promote Inter-Hotel sales and in-house facilities.
- Attend to special guest requests and handle complaints with follow-up on corrective actions.
- Ensure the entire range of services offered for the Avenue Hotel is maintained at the highest standard.
- Appraise the appearance, discipline, and efficiency of all staff under direct supervision.
- Organize and conduct regular meetings for the Club staff to facilitate smooth operations.
- Prepare efficient work and vacation schedules for the Club staff, considering project occupancy and forecasts, as well as any large group movements.
- Develop and implement training programs to enhance the skills of Club Lounge staff.
- Monitor and ensure compliance with health and safety regulations in the Club Lounge.
- Collaborate with the marketing team to create promotions and special events for the Night Club.
- Actively engage with guests to gather feedback and insights for continuous improvement.
- Conduct regular audits of Club Lounge services to ensure adherence to established standards.
- Collaborate with the Assistant Club Manager / Manager in strategic planning for the Club Lounge.
- Stay updated on industry trends and competitor offerings to suggest improvements and innovations.

**Job Types**: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month

**Experience**:

- Supervisor: 2 years (preferred)
- Hotel Night Club: 3 years (required)



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