Pearl Club Supervisor

2 weeks ago

Dubai, United Arab Emirates Hilton Full time

Pearl Club Supervisor - Waldorf Astoria Dubai Palm Jumeirah

A Pearl Club Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.

**What will it be like to work for this Hilton Worldwide Brand?**

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.

**What will I be doing?** As a Pearl Club Supervisor, you are responsible for performing the following tasks to the highest standards:

- Assign Club Lounge Agents in details of work. Observe performance and encourage improvement. Monitor Club Lounge traffic to make staffing adjustments accordingly.
- Manage Club Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Club Lounge Agents with any questions or requests.
- Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards.
- Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Club Lounge.
- Perform other duties assigned by the Manager.
- Complete daily checklists of duties, to assure that appropriate reports are filed.
- Pre-allocate all VIP’s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.
- Transmit daily Hilton Honors and airline bonus mileage accounts.
- Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
- Respond promptly to guest requests for a supervisor of manager.
- Maintain and update guest history and marketing database as laid down in the Front office procedures.
- Ensure all Duty shift procedures are being carried out and recorded on the shift checklist.

**What are we looking for?**

A Pearl Club Supervisor must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Thorough knowledge of restaurant operations and preparation techniques.
- Knowledge of beverage operations and wines.
- Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
- Excellent communication and interpersonal skills
- Ability to work under pressure and deal with stressful situations during busy periods.
- Ability to access and accurately input information using a moderately complex computer system.
- Experience in a luxury hotel/restaurant would be an advantage

**What benefits will I receive?**

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts - offering the opportunity to visit extraordinary places with one singular experience.
- Numerous landmark hotels around the world
- More hotels in construction
- Offering world-class spas
- Gorgeous golfing destinations

  • Pearl Club Intern

    3 days ago

    Dubai, United Arab Emirates Hilton Full time

    A Pearl Club Intern assists in daily Pearl Club operations and works with Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Pearl Club Intern with Waldorf Astoria Hotels & Resorts serves executive guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of...

  • Pearl Club Intern

    3 days ago

    Dubai, United Arab Emirates Hilton Full time

    Pearl Club Intern (Front Office) | Waldorf Astoria Dubai Palm Jumeirah A Pearl Club Intern assists in daily Pearl Club operations and works with Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Pearl Club Intern with Waldorf Astoria Hotels & Resorts serves executive guests throughout their stay at the...

  • Pearl Club Server

    1 week ago

    Dubai, United Arab Emirates Hilton Full time

    Pearl Club Server (Front Office) | Waldorf Astoria Dubai Palm Jumeirah A Pearl Club Server with Waldorf Astoria Hotels & Resorts serves Club Floor guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. **What will I be doing?** As a Pearl Club Server, you...

  • Pearl Club Senior Manager

    7 days ago

    Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time

    About This RoleWe are seeking a skilled Pearl Club Manager to join our team at Waldorf Astoria Dubai Palm Jumeirah. In this critical role, you will be responsible for delivering exceptional service to our VIP guests, ensuring their needs are met, and providing personalized services.You will oversee the entire Pearl Club operation, maintaining high luxury...

  • Club Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Studio Club Dubai Full time

    The Club Floor Supervisor is the main point of contact for very important guests. He/She has to maintain the club floor, and provide an efficient service to meet guests’ service needs. He/She should have a warm and pleasant personality, and possess a good knowledge of club floor amenities and any other services that are offered only to guests with...

  • Pearl Club Agent

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    Pearl Club Agent (Front Office) | Waldorf Astoria Dubai Palm Jumeirah A Pearl Club Agent with Waldorf Astoria Hotels & Resorts serves Executive Lounge guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. **What will it be like to work for this Hilton...

  • Pearl Club Agent

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    Pearl Club Agent (Front Office) | Waldorf Astoria Dubai Palm Jumeirah A Pearl Club Agent with Waldorf Astoria Hotels & Resorts serves Executive Lounge guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. **What will it be like to work for this Hilton...

  • Pearl Club Manager

    2 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    Pearl Club Manager (Front Office )| Waldorf Astoria Dubai Palm Jumeirah The Pearl Club Manager is responsible for ensuring the smooth and efficient operation of the executive lounge, which provides exclusive services to VIPs, high-tier loyalty members, and other premium guests. Their role is to deliver exceptional service while managing a team, handling...

  • Club Floor Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Studio Club Dubai Full time

    The Club Floor Supervisor/Executive is the main point of contact for very important guests. He/She has to maintain the club floor, and provide an efficient service to meet guests’ service needs. He/She should have a warm and pleasant personality, and possess a good knowledge of club floor amenities and any other services that are offered only to guests...

  • Pearl Club Agent

    2 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    A Pearl Club Agent with Waldorf Astoria Hotels & Resorts serves Club Floor guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. **What will it be like to work for this Hilton Worldwide Brand?** In exceptional destinations around the globe, Waldorf Astoria...

  • Pearl Club Agent

    6 days ago

    Dubai, United Arab Emirates Hilton Full time

    A Pearl Club Agent with Waldorf Astoria Hotels & Resorts serves Club Floor guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. **What will it be like to work for this Hilton Worldwide Brand?** In exceptional destinations around the globe, Waldorf...

  • Club Server with a Personal Touch

    5 days ago

    Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job Title: Pearl Club ServerAbout the PositionThis is an exciting opportunity to join our Front Office team as a Pearl Club Server. As a key member of our team, you will be responsible for providing exceptional guest service and creating a memorable experience for our clients.Main Tasks and ResponsibilitiesWelcome executive guests upon arrival and provide...

  • Luxury Club Operations Manager

    7 days ago

    Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job DescriptionThe Pearl Club Manager is responsible for ensuring the smooth and efficient operation of the executive lounge, which provides exclusive services to VIPs, high-tier loyalty members, and other premium guests. Their role is to deliver exceptional service while managing a team, handling guest relations, and ensuring a luxurious, seamless...

  • Bus Person

    1 week ago

    Dubai, United Arab Emirates 365 Parking Full time

    **Description**: A Bus Person (Pearl Club) with Waldorf Astoria Dubai is responsible to set and clears lounge tables; stocks all service stations and assist food servers with table service to ensure total guest satisfaction. **What will it be like to work for this Hilton Worldwide Brand?** In exceptional destinations around the globe, Waldorf Astoria Hotels...

  • Club Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Avenue Hotel Full time

    Manage and supervise all tasks of the Club Lounge staff, ensuring maximum guest satisfaction from arrival through departure. - Oversee the lounge during operating hours, maintaining service standards and ensuring a welcoming atmosphere. - Liaise with the kitchen for food selection during buffet, and Cocktail Hours. - Personally, meet and greet all guests,...

  • Floor Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Studio Club Dubai Full time

    The duties of a Floor supervisor are **managing inventory, hiring, training, and overseeing staff**, maintaining a budget, managing operations, taking bar inventory, conducting marketing, restaurant SEO, bar promotion, and driving sales. **Floor Supervisor Responsibilities**: - Providing supervision and training to all new and existing staff. - Dealing...

  • Luxury Club Floor Concierge

    5 days ago

    Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job DescriptionAbout the RoleThe Pearl Club Server is responsible for delivering exceptional guest service and ensuring a luxurious experience for our discerning clientele. This role requires a high level of professionalism, attention to detail, and the ability to work effectively in a fast-paced environment.Duties and ResponsibilitiesWelcome executive...

  • Supervisor for a Virtual Reality Club

    3 weeks ago

    Dubai, United Arab Emirates BattleWorld Full time

    We are excited to announce an opening for the position of a supervisor at our Virtual Reality Club. We're looking for an enthusiastic and experienced individual who is ready to lead our team into the future of entertainment. Key Responsibilities: Lead and manage the overall operations of the virtual reality club. Recruit, train, and oversee a...

  • Club Millesime Supervisor

    4 days ago

    Dubai, Dubai, United Arab Emirates Sofitel Dubai The Obelisk Full time

    Our hotel, Sofitel Dubai The Obelisk, is a world-class luxury property in the heart of Dubai. As a Club Millesime Supervisor, you will be responsible for overseeing and directing all aspects of our luxurious club lounge.The position requires excellent communication skills, high level of integrity, enthusiasm, dedication, and support for continuous...

  • Club Security/bouncer's Supervisor

    3 weeks ago

    Dubai, United Arab Emirates DoorSec Security Services Full time

    **MUSCULAR Physique with proven experience is a must**: - **Must be able to join immediately (Preferred Visit or Cancelled Visa holders)** The supervisor's responsibilities encompass team management, performance monitoring, communication, client relationship management, coordination with Doorsec management, training and development, conflict resolution,...